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Skipping Records That Generate Synchronization Errors

When SSSE synchronizes a user's data during the inbound synchronization process, specific records might fail to synchronize because of record-level errors, for example, parsing or validation errors. In these circumstances, whether or not SSSE continues to synchronize the user's remaining records and save the user's sync state for the session depends on how you configure the Always Save Syncstate parameter:

• Always Save Syncstate parameter is set to Y

  If the Always Save Syncstate parameter is set to Y, if a record fails to synchronize during the inbound synchronization process because of an error, for example, a required field is missing, SSSE continues to synchronize all of the user's other records and saves the user's sync state for the session. During the next synchronization cycle, SSSE does not attempt to synchronize the failed record again (it is skipped), unless the record is updated in the intervening time.

• Always Save Syncstate parameter is set to N

  If the Always Save Syncstate parameter is set to N, if a record fails to synchronize during the inbound synchronization process because of an error, the synchronization process stops, and the user's sync state for the session is not saved. During the next synchronization cycle, SSSE attempts to synchronize all of the user's records again, but if the error in the original record has not been corrected, the synchronization process will again stop.

To configure SSSE to specify whether or not a user's sync state is saved for sessions during which specific records fail to synchronize, perform the following procedure.

To enable record skipping during synchronization

1. Navigate to the Administration - PIM Server Integration screen, Configuration, and then the PIM Server Integration Configuration view.
2. In the PIM Server Integration Configuration list, select the Siebel profile.
3. In the Configuration Parameters list, click New, and then complete the fields as described in the following table.

   Field	Value
   Section	SyncState
   Parameter	Always Save Syncstate
   Value	Enter either Y or N. The default value is N (disable record skipping).

   If you set the value of the Always Save Syncstate parameter to Y to enable record skipping (recommended), then it is also recommended that you configure SSSE so that the administrator is notified when a record is skipped because of a synchronization error. For information on configuring SSSE so that the administrator is notified by email when synchronization errors occur, see Process of Configuring Email Notification of Synchronization Errors.