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Siebel Security Guide > User Administration > About Managing Forgotten Passwords > Modifying Workflow Process to Query Null FieldsBy default, if a user completes fewer than all four fields on the User Information form, then only the fields that a user completes are used in the query to find a unique matching record in the database. For example, if the user enters first and last name only, then the query does not do any comparisons on the Email or Work Phone # fields. You can specify that the Query User step (FindContact method in the User Registration business service) must check that fields left empty by the user are confirmed to be NULL in the database record to conclude that a record is a match. The following procedure describes this task. To modify the User Registration Forgot Password Process workflow to query null fields
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