Siebel E-Commerce Administration Guide > Performing User Management in Siebel E-Commerce > Ongoing Tasks for User Profile Management in Siebel E-Commerce >
Resetting a Forgotten Password in Siebel E-Commerce
When a user forgets her password, Siebel E-Commerce presents a password reminder for identification purposes. To reset a forgotten password to a new password, follow this procedure.
This task is a step in Ongoing Tasks for User Profile Management in Siebel E-Commerce.
To reset a forgotten password
- On the Login page, click the Forgot Password? link.
Siebel E-Commerce displays a page requesting your user name.
- On the Forgot Password page, enter your username, and click Submit.
The page displays the security question associated with your username.
- Enter the answer to the security question in the Answer field, and click Submit.
Siebel E-Commerce validates the security answer and displays a page where you can enter a new password.
- Enter your new password twice, and click Submit.
Siebel E-Commerce records your new password and logs you in. It sends you an email to confirm the new password.