Siebel E-Commerce Administration Guide > Performing User Management in Siebel E-Commerce > Ongoing Tasks for User Profile Management in Siebel E-Commerce >

Resetting a Forgotten Password in Siebel E-Commerce

When a user forgets her password, Siebel E-Commerce presents a password reminder for identification purposes. To reset a forgotten password to a new password, follow this procedure.

This task is a step in Ongoing Tasks for User Profile Management in Siebel E-Commerce.

To reset a forgotten password

1. On the Login page, click the Forgot Password? link.

   Siebel E-Commerce displays a page requesting your user name.

2. On the Forgot Password page, enter your username, and click Submit.

   The page displays the security question associated with your username.

3. Enter the answer to the security question in the Answer field, and click Submit.

   Siebel E-Commerce validates the security answer and displays a page where you can enter a new password.

4. Enter your new password twice, and click Submit.

   Siebel E-Commerce records your new password and logs you in. It sends you an email to confirm the new password.