Siebel E-Support Administration Guide > Integrating Siebel E-Support with Third-Party Applications > Process of Integrating Siebel E-Support with Third-Party Knowledge Management >

Establishing a Connection to the Knowledge Management System

To integrate Siebel E-Support with a third-party KM application, you must establish a connection from Siebel E-Support to the third-party application by doing the following:

• Set up a connection to the third-party vendor's Web service.
• Specify authentication to access the KM system from Siebel E-Support.

This task is a step in Process of Integrating Siebel E-Support with Third-Party Knowledge Management.

To establish a connection to the KM Web service

1. Navigate to the following directory:

   <OAS_HOME>\j2ee\home\applications\SelfService\classes\oracle\apps\ss\base\model\resources

2. In a text editor, open the SelfServiceConfiguration.properties file.
3. Set parameters as shown in the following table.

   Parameter	Setting
   KNOWLEDGE_MGMT_WS_URL	Web service URL of the third-party KM vendor
   KNOWLEDGE_MGMT_USERNAME	User name for authenticating with the third-party KM vendor
   KNOWLEDGE_MGMT_PASSWORD	Password for authenticating with the third-party KM vendor

4. Save and close the SelfServiceConfiguration.properties file.
5. If Siebel E-Support has already been deployed, rebuild and redeploy the application.

   For more information about building and deploying Siebel E-Support, see Siebel Self-Service Application Deployment Guide.