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(Optional) Adding a File Format to the Knowledge Base Display

By default, Siebel E-Support's knowledge base can display files with the formats listed in Table 10.

Optionally, you can add any kind of file to the knowledge base display. To add a file format to the Siebel E-Support knowledge base display, follow this procedure.

This task is a step in Process of Setting Up Siebel E-Support with Siebel Solutions.

To add a file format to the knowledge base display

1. Navigate to the following directory:

   <Oracle_AS_HOME>/j2ee/home/applications/<SelfService_context>/ViewArchive/WEB-INF/classes/oracle/apps/ss/base/model/resources/

   Where <Oracle_AS_HOME> is the location where the Oracle Application Server is installed, and /<SelfService_context> is Siebel Self-Service Applications context. For example,

   /u01/OracleAS1013/j2ee/home/applications/SelfService/ViewArchive/WEB-INF/classes/oracle/apps/ss/base/model/resources/

2. In a text editor, open the MIMEMap.properties file.
3. For each additional file type that you want the knowledge base to display, add a line mapping its extension to its MIME type.

   For example, to add the capacity to launch SBK files from the knowledge base, enter this line:

   .sbk=application/x-tbook

   As another example, to add the capacity to launch MP3 files from the knowledge base, enter this line:

   .mp3=audio/mpeg3

4. Save and close the MIMEMap.properties file.
5. Restart the application server.