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You can customize some features of Siebel Self-Service Applications by modifying their workflows. This chapter lists the workflows that are specific to Siebel Self-Service Applications, providing a diagram and description of the steps of each workflow, so that you can decide how to modify them to meet your company's requirements.
Other workflows that are used by Siebel Business Applications also affect the functionality of Siebel Self-Service Applications. For more information about these workflows, and about how to run and modify workflows in general, see Siebel Business Process Framework: Workflow Guide.
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