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Enabling Communications Sessions for Siebel Web Client

End users can access communications using the Siebel Web Client by connecting the Web browser to an Applications Object Manager for which server component parameter values are set as described in this topic. For more information about setting server component parameter values, see Siebel System Administration Guide.

To enable or disable session communications for Siebel Web Client users

• On each Application Object Manager that is to support users for whom session communications must be available, set the server component parameter CommEnable (Enable Communication) to True. Alternatively, to disable communications, set it to False. To set this parameter, do one of the following:
  • Navigate to the Administration - Server Configuration screen, then the Servers view. Specify the Siebel Server, and select Call Center Object Manager (for example) in the Components list. Set a value for the Enable Communication parameter in the Parameters list (for this component).
  • On the command line, run Siebel Server Manager, specifying your Siebel Gateway Name Server, Siebel Enterprise Server, and Siebel Server, as appropriate. In Server Manager, enter (on one line) a command like the following, as appropriate for your Application Object Manager component:

  change parameter CommEnable=true for component SCCObjMgr_enu

After you set the CommEnable parameter value, the change takes effect for each subsequent user login. Optionally, you can ask existing users to log out and log in again. For more information about using Siebel Server Manager (GUI or command line), see Siebel System Administration Guide.