Siebel CTI Administration Guide > Configuring Advanced Communications Features > Viewing Communications Status Data >

Viewing Agent Status Data

You can use the All Active Agent Status view to view status data for each agent who is currently logged in and using a Siebel application configured to support session communications. For each agent, the view displays:

• The agent's login, agent ID, and first and last name
• The communications configuration that is active for the agent
• The teleset the agent is using, for voice agents
• Currently active work items for the agent, for each channel
• The agent's state (such as Ready, Not Ready) for each channel for the agent's configuration

To view agent status data

1. Navigate to the Administration - Communications screen, then the All Active Agent Status view.
2. Click Refresh to update the displayed data.

NOTE:  The All Active Agent Status view is always updated by the Siebel CRM system software and does not require specific parameter settings or event log definitions.