Siebel CTI Administration Guide > Configuring Advanced Communications Features >

Configuring Telesets for Hoteling

You can configure the telesets in your call center for hoteling, which allows an agent to log in to the Siebel application from any one of a pool of telesets and computers that have been configured for this purpose and allows the agent to use voice communications features.

NOTE:  For a deployment using the Virtual CTI driver, this topic does not apply. However, you can implement hoteling using this driver. For more information, see Using the Virtual CTI Driver.

You configure hoteling by associating a teleset with the host name of the computer that is located at the same station as the teleset. Do this in the All Telesets view in the Administration - Communications screen. For more information about configuring telesets, see Specifying Telesets.

If you have specified a host name to enable hoteling for a teleset, then any agent logging in to the Siebel client on the hoteling computer uses the standard extension of the hoteling teleset that is associated with that computer's host name.

Hoteling Requirements and Issues

Note the following requirements and issues for implementing hoteling:

• After each agent is added to a communications configuration, the agent is typically associated with a teleset. However, associating a computer's host name with a teleset overrides this association and allows that computer to be used by multiple agents for hoteling.
• If an agent logs in to the Siebel application on a computer that is not associated with a hoteling teleset, then voice communications are enabled for the agent only if that agent is explicitly associated with the teleset at the new location.
• You can configure hoteling only for computers that are always expected to be located at the same station as the hoteling teleset. For example, although you can configure hoteling for a laptop computer that an agent connects to the network at any of several locations, you can configure it only for a single location where a particular teleset is located.
• Agents who log in to a hoteling computer cannot specify any other teleset in the Communications options of the User Preferences screen. The agent can specify a different extension for this teleset, however, if more than one extension is defined.
• For internal calls to employees who use hoteling telesets, you can configure commands to retrieve the run-time extension of the employee by using the $HotelingPhone macro. For more information, see Macros for Parameter Values.
• For agents using Siebel Open UI applications with proxy connections enabled in the browser to be able to use hoteling, you must set the parameter AutoLoadDriver to False. This setting allows agents to manually enter the computer's host name and to specify that they are using hoteling. For more information, see the description of the AutoLoadDriver parameter in Parameters for Communications Configurations.