Siebel CTI Administration Guide > Configuring Communications Drivers and Profiles > Configuring Communications Drivers and Profiles >

Adding a Custom Communications Driver

If you have developed a custom communications driver, using the Adaptive Communications API or acquired such a driver from another vendor, then you have to add one or more records for the driver in the Communications Drivers and Profiles view. For information about the driver settings mentioned in this topic, see Communications Driver Settings. For information about developing a custom driver, see Developing a Communications Driver. See also Configuring Communications List of Values Types.

To add a custom communications driver

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.
2. In the Communications Drivers list, add a new record for the driver.

   The Communications Drivers form appears.

3. Provide a name for the driver.
4. Specify the channel type for the driver.
5. Specify the channel string the driver uses to identify its own channel type.
6. Specify if the driver is used for inbound communications.
7. Specify if the driver is used for outbound communications.
8. Specify if the driver is interactive.
9. Enter the name of the file (such as a library file) that this driver record references.

   Include the complete file name of the file, with the file extension.

10. For an interactive driver, enter the name of the driver's icon file.
11. Optionally, provide a description for the new driver.