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Communications Drivers Provided with Siebel Business Applications

The following are some of the Siebel communications drivers provided with Siebel Business Applications:

• Virtual CTI. This driver enables CTI integration with Oracle Contact On Demand for the voice channel. This driver can also be used with Siebel Chat, which is described in Siebel Chat Guide. For more information, see About Siebel CTI and Using the Virtual CTI Driver.
• Push Keep Alive. Provides a heartbeat function to help maintain push communications for session-based communications drivers loaded by Communications Session Manager (such as the Virtual CTI driver). For more information, see Using the Push Keep Alive Driver for Session Connections.
• Internet SMTP/IMAP Server. Supports Internet mail servers that support the SMTP protocol for outbound email, fax, or wireless messages or the IMAP protocol for inbound email (for Siebel Email Response). This driver supports both plain-text and HTML email. For more information, see About Siebel Email Response and Outbound Communications and see Siebel Email Administration Guide.
• Internet SMTP/POP3 Server. Supports Internet mail servers that support the SMTP protocol for outbound email, fax, or wireless messages or the POP3 protocol for inbound email (for Siebel Email Response). This driver supports both plain-text and HTML email. For more information, see About Siebel Email Response and Outbound Communications and see Siebel Email Administration Guide.
• Modem-based TAP Paging. For Siebel Paging, supports paging over a modem using the Telocator Alphanumeric Paging (TAP) protocol, for outbound communication requests. Siebel Paging is included with all base applications of the Siebel Business Applications. (The Send Page command does not use this driver.) For more information, see Siebel Email Administration Guide.
• FTP. Supports File Transfer Protocol (FTP). This driver is used by Siebel Marketing to send contact lists to vendors who are contracted to execute campaigns. It can also be used to send outbound communication requests from any Siebel application. For more information, see Siebel Email Administration Guide.