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Specifying Telesets, Agents, and Extensions


This topic provides instructions for specifying telesets and specifying agents and extensions for telesets.

This topic is part of Specifying Telesets.

To specify telesets

  1. Navigate to the Administration - Communications screen, then the All Telesets view.
  2. In the Telesets list, add a new record.
  3. In the Teleset field, enter the name of the teleset.
  4. If the teleset and computer are to be used for hoteling, then specify in the Host field the name of the computer where the teleset is located.

    The host name you enter is stored using all uppercase letters.

  5. Enter any optional comments for the teleset.
  6. For a nonhoteling teleset, click the Agents view tab and add agents for the telesets, as described in Specifying Agents for Telesets.
  7. Click the Extensions view tab and add extensions for the teleset, as described in Specifying Agents for Telesets.
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