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Communications Menu Items and Device Commands

When an agent chooses a communications command from the Communications submenu or the applet-level menu, the corresponding command is executed from the communications configuration. The communications driver (a profile for which is associated with the configuration) that supports the device command specified for the communications command executes that device command.

If a command invokes a subcommand, business service method, or script, then it need not execute a device command. All other commands generally execute a specified device command.

A communications command executing a device command can be associated with a profile for the driver that supports that device command. This can help to avoid possible collisions where the same device command is supported by multiple drivers and can also help the administrator to keep track of the intended functions of commands in a complex, multichannel environment.

For more information about the DeviceCommand parameter, see Command Parameters. For information about the commands supported by the Virtual CTI driver, see Virtual CTI Driver Commands. See also Special Commands for Device Commands.