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List of Values Type for Reason Code

If you are supporting reason codes for your call or contact center agents to specify when they are not ready to receive communications work items, then you might require particular values to appear in the applet Transfer Multiple LOV Popup Applet. This applet appears when agents specify the Not Ready state for any or all supported communications channels. By default, this applet is multiselect enabled.

To specify your custom values, add or modify records for the List of Values type named REASON_CODE. For more information about how agents specify the Not Ready state, see Using the Communications Toolbar.