Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Changing the Ready State

You can specify that you are unavailable to receive new inbound work items of each supported channel type (such as when you need time to complete after-call work, or you are taking a break). For each channel type, new work items are not assigned to you while the Not Ready state is set for that channel.

You can choose Change Ready State separately for each channel type, or for work items of all supported channel types. The toolbar button is a toggle.

If all channels are in Not Ready state, then the button is toggled down (appearing to be depressed). If any, or all, channels are in Ready state, then the button is toggled up.

Indicating That You Are Not Ready to Receive Inbound Work Items

This procedure describes how to indicate that you are not ready to receive inbound work items.

To indicate that you are not ready to receive inbound work items

• Do one of the following:
  • Click Change Ready State to indicate that you are not ready to receive any inbound work items of all channel types for which you are eligible.
  • Click the arrow to the right of Change Ready State, then choose one or more options from the displayed menu to indicate that you are not ready to receive work items for the applicable channel types.

NOTE:  If you click the Change Ready State button to set the Not Ready State for all channel types, but the button does not display as toggled-down (depressed), then this might be due to a configuration error or some other issue for one or more channels. Report this issue to your supervisor. You can still choose the Not Ready State for individual channels, as described in the second bullet item.

Indicating That You Are Ready to Receive Inbound Work Items

This procedure describes how to indicate that you are ready to receive inbound work items.

To indicate that you are ready to receive inbound work items

• Do one of the following:
  • Click Change Ready State to indicate that you are ready to receive any inbound work items of all channel types for which you are eligible.
  • Click the arrow to the right of Change Ready State, then choose one or more options from the displayed menu to indicate that you are again ready to receive work items of the applicable channel types.