Siebel CTI Administration Guide > Overview of Siebel CTI and Related Products > Process of Configuring Siebel CTI >

Setting Up Your External Communications System

Before you can configure Siebel Communications Server for CTI, you must set up your PBX or ACD (Automatic Call Distribution) switch and install and configure the CTI middleware. For more information, see your vendor documentation. Once you have performed this preparatory task, you are ready to perform Siebel Server setup tasks.

This task is a step in Process of Configuring Siebel CTI.