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Before Logging in to Your Siebel Application


This topic contains information that you must know before you log in to your Siebel application.

This topic is part of Logging in to Your Siebel Application.

Review the following issues:

  • User rights to read and write in Siebel Web Client installation directories are required for running the Siebel Mobile Web Client or Developer Web Client. For information about setting user rights, consult the operating system manuals for the version of Microsoft Windows on which the application is installed.
  • After the Siebel database has been installed, as described in Installing the Siebel Database on the RDBMS users will be unable to use the Siebel application until the license key for a Siebel CRM base application has been entered into the Siebel database.

    You enter license keys initially by using the Siebel Developer Web Client or Siebel Tools. Additional licenses, or licenses for optional modules, can be entered subsequently using the Siebel Web Client, Siebel Developer Web Client, or Siebel Tools.

    You can find license key information for Siebel Business Applications at Oracle's license codes site. For the Siebel license keys site, see

    http://licensecodes.oracle.com/siebel.html

    See also Siebel Applications Administration Guide.

  • The user name and password used to log in to Siebel Business Applications must be those of an employee with a valid position and division defined in the Siebel database.

    You must log in to Siebel Business Applications (using the Server database option in the login screen) as the Siebel administrator before anyone else can log in. Log in using the SADMIN user name or using other credentials as defined by your database administrator. Then you or other administrators can set up more users as employees with defined positions and responsibilities and other settings suitable for your access control policies. For more information about setting up employees, see Siebel Security Guide.

  • To enable Siebel Open UI for the Siebel Mobile Web Client or Siebel Developer Web Client, you set parameters in the application configuration file, such as uagent.cfg for Siebel Call Center, as follows:
    • In the [Siebel] section of the file, add the parameter EnableOpenUI, and set it to True.
    • In the [Siebel] section of the file, the parameter HighInteractivity must also be set to True (it is set to True by default).

      For more information about enabling Siebel Open UI, see Enabling Siebel Open UI.

  • For the Siebel Developer Web Client, you must edit the application configuration file, such as uagent.cfg for Siebel Call Center, as follows:
    • In the [Siebel] section of the file, add the parameter ServerDbODBCDataSource, and set it to the ODBC data source that you are using for the server database.
    • In the [ServerDataSrc] section of the file, set the parameter ConnectString to the necessary value. For an Oracle database, set it to the alias defined in the tnsnames.ora file.
  • For applications deployed using high interactivity, the Web browser must be correctly configured to run the Siebel application. High-interactivity applications can use the client health check feature to verify that requirements have been met. For more information about configuring the browser for high interactivity, see Siebel System Administration Guide. See also the Certifications tab on My Oracle Support. See also Postinstallation Tasks for High Interactivity Clients.
  • Tabbed browsing is supported with Siebel applications for one active session. Multiple Web pages can be opened using tabbed browsing, but only one tab can have a live connection to a Siebel application at a given time.
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