Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide

What's New in This Release

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Overview of Siebel Field Service Integration to Oracle Real-Time Scheduler

Direct Process Integration Overview

Business Process Task Flow

Benefits of Using This Integration

Design Assumptions for Mastering Data

Documentation Sources for Configuring Oracle Real-Time Scheduler

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Appointment Booking Integration

Overview of Appointment Booking Integration

Integration Flows That Book an Appointment

Integration Flow That Books or Reschedules an Appointment

Integration Flow That Confirms an Appointment

Integration Flow That Cancels an Appointment

Integration Flow That Schedules an Appointment According to a Contract

Integration Flow That Updates and Inserts an Appointment

Integration Flow That Retrieves Activity Details fromOracle Real-Time Scheduler

Integration Flow That Books an Appointment for a Child Activity

Web Services That Book an Appointment

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How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM

Overview of How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM

Integration Flow That Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM

DVM That Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM

Web Services That Synchronize Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM

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How the Connector Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

Overview of How the Connector Synchronizes a Status from Siebel CRM to Oracle Real-Time Scheduler

Integration Flows That Synchronize a Status from Siebel CRM to Oracle Real-Time Scheduler

Integration Flow That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time Scheduler

Integration Flow That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler

Web Services That Synchronize a Status from Siebel CRM to Oracle Real-Time Scheduler

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How the Connector Updates Employee Data in Real Time

Overview of How the Connector Updates Employee Data in Real Time

Integration Flows That Update Employee Data in Real Time

Integration Flow That Updates or Inserts an Employee Record

Web Services That Update Employee Data in Real Time

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How the Connector Retrieves Geocodes

Overview of How the Connector Retrieves Geocodes

Integration Flows That Retrieve Geocodes

Integration Flow That Retrieves a Geocode for a Single Address in Real-Time

Integration Flow That Retrieves Geocodes for Multiple Addresses

Web Services That Retrieve Geocodes for a Single Address

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How the Connector Performs a Service Region Data Transfer

Overview of How the Connector Performs a Service Region Data Transfer

Integration Flow That Performs a Service Region Data Transfer

How Siebel Field Service Integration to Oracle Real-Time Scheduler Avoids Network Overhead

DVM That Performs a Service Region Data Transfer

Composite This Integration Uses During a Service Region Data Transfer

Web Services That Perform a Service Region Data Transfer

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How the Connector Performs a Service Region Rollback

Overview of How the Connector Performs a Service Region Rollback

Integration Flow That Performs a Service Region Rollback

Web Services That Perform a Service Region Rollback

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Extending the Connector

Overview of Extending the Connector

Process of Extending the Connector

Creating Siebel CRM Objects

Incorporating Your Extensions in Oracle Fusion Middleware

Other Examples of Extending the Connector

Reference Information for Extending the Connector

Predefined Hook Points You Can Use in Integration Flows

Hook Point Operations That This Integration Calls

Parameters You Must Set in the Parameter Definition File

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Installing SOA Composites and Configuring This Integration

Process of Installing SOA Composites for This Integration

Preparing to Install SOA Composites

Configuring Data Sources on the Oracle WebLogic Server

Configuring the Database Adapter on the Oracle WebLogic Server

Configuring the BPEL Timeout Setting on the Oracle WebLogic Server

Adding User Credentials to the Credential Store

Compiling and Deploying Oracle Fusion Middleware Artifacts

Configuring Domain Value Maps

Mapping an Activity Status From Siebel CRM to Oracle Real-Time Scheduler

Mapping an Activity Status From Oracle Real-Time Scheduler to Siebel CRM

Mapping a Shift Status From Siebel CRM to Oracle Real-Time Scheduler

Mapping a Break Status from Siebel CRM to Oracle Real-Time Scheduler

Mapping a Time Zone from Siebel CRM to Oracle Real-Time Scheduler

Mapping a Time Zone from Oracle Real-Time Scheduler To Siebel CRM

Mapping Schedule Weekdays from Siebel CRM to Oracle Real-Time Scheduler

Mapping Language Code of Siebel CRM to Oracle Real-Time Scheduler

Mapping End Point URLs for all Oracle Real-Time Scheduler and Siebel Web Services

Mapping Country Code of Siebel CRM to Oracle Real-Time Scheduler

Mapping Oracle Real-Time Scheduler Expertise to Siebel CRM Skills

IMapping Run-Time Parameters

Editing Domain Value Maps

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Integration Services

WSDL Files That Are Used for the Integration Services

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Mapping Definitions

Mapping Definitions That Manage an Appointment

Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment

Mapping Definitions That Synchronize a Status

Mapping Definitions That Synchronize an Activity

Mapping Definitions That Synchronize a Shift, Break, or POU

Mapping Definitions That Update Data in Real Time

Mapping Definitions That Update Employee Data in Real Time

Mapping Definitions That Update Schedule Data in Real Time

Mapping Definitions That Update Exception Data in Real Time

Mapping Definitions That Retrieve Geocodes for Single Addresses and Multiple Addresses

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