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Use Master and Alternate server configurations to allow for high availability in production environments that support large volumes of inbound requests, that is, more than 250,000 requests a day, and for a production environment that needs high availability.
The Master server records Siebel Smart Answer feedback and synchronizes periodically with the Alternate server. If the Master server crashes, then the Alternate takes over and a notification is sent to the Siebel Smart Answer administrator. If the original Master is brought back online, then it takes the role of Alternate. Whenever either server fails a notification is sent out to restart the appropriate server. For more information on administering Siebel Smart Answer, see Installing and Administering Siebel Smart Answer.
It is suggested to use this server setup configuration when large volumes of incoming requests of the knowledge base are expected. The Siebel Smart Answer Server can handle more than 250,000 email requests for each day.
To setup the Master and Alternate Server, see Installing and Administering Siebel Smart Answer.
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