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Invoking SmartScripts Using Siebel CTI

You can configure Siebel CTI to invoke a SmartScript on an agent's Siebel application. For more information, see Siebel Communications Server Administration Guide.

CTI parameters (from the telephone switch) can be processed and used within a SmartScript. These can be accessed using Siebel VB or Siebel eScript using the GetParameter function against the SmartScript object. Or, they can be used for text substitution just like any user parameter.