Siebel SmartScript Administration Guide > Modifying the Customer Dashboard >

Overview of Configuring the Customer Dashboard

The Customer Dashboard is configured to capture and display information about the contact with whom communication is taking place, such as the contact name, phone number, address, and account. You can set the values in the Customer Dashboard using Communications Server events (such as CTI events), the Search Center, Siebel SmartScript, or directly through Siebel VB.

The typical tasks to configure Customer Dashboard include:

• Designing the Customer Dashboard layout with Siebel Tools. The Customer Dashboard displays an applet based on a special Virtual Business Component (VBC).
• Linking business component fields to the Customer Dashboard fields, using Siebel Tools.
• Integrating the Communication Server with the Customer Dashboard. Communications Server administrators use the Communications Administration screen, which involves working with communications commands and events.

For more information about working with Siebel Tools, see Using Siebel Tools. For more information on Siebel Communications Server, including information on using CTI to configure the Customer Dashboard, see Siebel Communications Server Administration Guide.