Siebel Store-and-Forward Messaging Guide for Mobile Web Client > Installation and Configuration of Siebel Store-and-Forward Messaging > Process of Installing and Configuring Mobile Web Client Applications >

Changing the Queue a Mobile Web Client Uses

From time to time, you may need to modify queue manager information for one or more users. For example, this can happen if an employee transfers to an office that is served by a different queue manager, or if your organization adopts a new network domain name. In these cases, complete the steps in the following procedure.

To change which queue a Mobile Web Client uses for Store-and-Forward Messaging

1. Make sure that there are no pending messages in the inbound or outbound queues on either the Mobile Web Client or the Siebel Server.
2. Log in to your Siebel application (connected to the server), and navigate to Administration - Siebel Remote > Mobile Clients.
3. In the Parent Server form, use standard query techniques to select the server that the Mobile Web Client communicates with.
4. In the Mobile Clients list, find the record for the Mobile Web Client that you are assigning to a new queue.
5. In the SAF Queue Subsystem field, enter the name of the new subsystem for the Mobile Web Client.
6. Re-extract and reinitialize the local database for the Mobile Web Client.

   For more information, see Siebel Remote and Replication Manager Administration Guide.

7. Inspect the Mobile Web Client's autosync.cfg file to make sure that the initial extract process placed the correct information about the new queue in the file.