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Overview of Siebel Store-and-Forward Messaging Functionality

Siebel Store-and-Forward Messaging provides push-based information delivery between server-based Siebel Business Applications and Siebel Mobile Web Client applications. Using Siebel Store-and-Forward Messaging, a Siebel Business Application can dispatch information such as an activity and its associated data to a mobile user running the Mobile Web Client. The changes made by the mobile user in the Siebel Mobile Web Client are delivered to the Siebel Server through Store-and-Forward Messaging.

For instance, a mobile technician using the Siebel Service application on a Mobile Web Client together with Siebel Store-and-Forward Messaging can receive a dispatched activity, acknowledge the activity, update the activity's status, move parts, or debrief the assigned activity. During this process, Siebel Store-and-Forward Messaging enables the mobile user to communicate all information, in real or near-real time, with the back-end Siebel Server.

If the Mobile Web Client is connected to the Siebel Server, the information is delivered immediately. If the device is disconnected, the information is queued up in either the server side or the client side and is delivered as soon as the device is reconnected to the Siebel Server. Siebel Store-and-Forward Messaging uses the IBM WebSphere MQ Everyplace (MQe) queuing system to make sure data is delivered only once. The MQe queuing system is supported on wireless or wired networks that can provide TCP/IP connections.

The connection between the Mobile Web Client and the Siebel Server can be made in any of the following ways:

• By using conventional network wiring
• From a Mobile Web Client machine that supports wireless networking, by using a wireless connection in a Wi-Fi hot-spot location
• From a Mobile Web Client machine that is equipped with a cellular telephone modem, by using a wireless connection to the cellular phone network in a location where compatible cellular telephone coverage is provided

Siebel Store-and-Forward Messaging is available as an addition to Siebel Remote, the Siebel Mobile Web Client, and Siebel Business applications.

For more information about the Mobile Web Client, see Siebel Remote and Replication Manager Administration Guide.