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Example of Investigating a Failed Siebel Server Process

This topic gives one example of how you might investigate a failed Siebel Server process. You might use this feature differently, depending on your business needs. When a Siebel Server process failure is suspected, administrators can diagnose the nature of the failure in detail.

To investigate a failed Siebel Server process

1. Navigate to the Administration - Server Management screen, then the Process Failure Diagnostics view.
2. In the Failed Process list, select the failed process for which you want to learn more, then review the details about that failure. Details include: the Siebel Server and server component on which the process failed; the time of failure; process, thread, and task IDs; the location of related failure dump files, and so on.
3. Identify all users associated with this task, and notify these users as appropriate, that a key process related to their current activity has failed. Both the administrator and users can then take appropriate action, such as restarting any operations that have halted because of the failed process.
4. Review the activity and events (user-initiated and otherwise) that occurred immediately prior to the process failure.

   Administrators can use this information to detect patterns in Siebel configurations, usage, and interdependencies of Siebel entities (components, attribute and parameter settings, hardware, and so on) that might lead to process failures.

5. Query the failed process data in the Siebel database to generate histograms and reports. If the data indicates that failures are related to resources or throughput, then administrators can use that data for potential preventative measures.
6. Forward details from failure-related files and detectable patterns to technical support to assist in their troubleshooting of code and configuration issues.

Related Topics

About Siebel Process Failure Diagnostics

How Siebel Process Failure Diagnostics Work

Scenario for Working with Siebel Process Failure Diagnostics

Investigating Failed Siebel Server Processes