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Specifying Assignment Objects

The Assignment Object user property identifies the assignment object that Siebel CRM uses when it sets the Assignment Object Name (AsgnObjectName) parameter of the Assignment Manager server component when it runs an interactive assignment. The value for this user property must contain the name of an assignment object that is a child of a workflow policy object. You must enclose this assignment object in quotes.

For example, the Activity List View references the Action business component. If you set the Assignment Object user property on the Action business component to Activity, and if the user chooses Assign from the Tools menu while the user is in a child form applet in the Activity List View, then Siebel CRM adds the activity instead of some other object to the Assignment Manager queue for reassignment to a new owner.

You can configure Siebel CRM to deactivate this user property only if you disable interactive assignment, and only if you also remove any related controls from the client. You can configure Siebel CRM to modify the values for this user property, but not to create a new instance of it.