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The recipient communications user properties send email packages. A generic recipient is a generic name for a person instead of the actual name, email address, or fax number. Service Request Owner is an examples of a generic recipient. Contact Name is another example. Siebel CRM gets values for these generic recipients from user properties, and then displays them as a list of recipients in the Pick Recipient applet.
You can configure this list of generic recipients. This configuration is similar to the set of templates that Siebel CRM lists in the Body drop-down list in the Send Email or Send Fax dialog boxes except that Siebel CRM adds recipients through child user properties.
For example, the user can choose Service Request Owner or Service Request Contact for recipients when this user creates an email or fax for a service request. For a contact record, the user might choose only Contact Name. Siebel CRM does not list the actual name in the Pick Recipient applet. Instead, it gets the name and corresponding fax number or email address from fields that reside in the current business component record. For example, a contact can include a name, email address, and a fax number.
Siebel CRM can also use a join to get the recipient information from a record that resides in another business component. For example, Siebel CRM gets recipient information for the Service Request Owner in a service request from an employee record and recipient information for the Service Request Contact from a contact record. These fields reference joins from the service request record.
The Recipient Fax Address Field user property identifies the fax address of the recipient. It specifies the name of the business component field that contains this fax address. This address must use a format that your fax server can understand. For more information about driver parameters for the Internet SMTP/POP3 Server, see Siebel CTI Admin Guide.
The Recipient Preferred Medium Field user property identifies the communications channel that the recipient prefers for email or fax. It specifies the name of the business component field that contains the name of this channel.
A comma must separate each item. For more information, see Numbering Instances of a User Property.
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