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Configuring an HTML or Java Toolbar

Siebel CRM supports the following types of toolbars:

• HTML toolbar. Resides in the top frame in the template. To add an HTML toolbar, you add the following code to the SWT file:

  <swe:toolbar name=value>
  // any HTML here...
  <swe:toolbaritem>
  // any HTML here...
  </swe:toolbar>

  where:

  • value is the toolbar name that exists in the repository.

    To configure a box item, you must configure the command so that it references a service.

• Java toolbar. Resides in the frame below the top frame in Siebel Call Center and other applications that use (CTI) computer telephony integration. If a Siebel Business Application does not use any Java toolbar, then Siebel CRM does not include this lower frame.

  To add a Java toolbar, you add the following code to the SWT file:

  <swe:toolbar name="name" javaapplet="true" />

  The Java applet calls the ShellUIInit method on the service that the command references when the Java applet attempts to start. This applet calls the ShellUIExit method when it exits. Siebel CRM uses a set of communication protocols that it defines for the communication between the Java applet and the service.

  Siebel CRM implements the toolbar as a Java applet that includes all the toolbar controls and the threads that interact with the Siebel Server.