Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > About the Integration > Business Process Integration Points >

Creation of Activities

The Integration supports the creation of activities in Siebel CRM when specific transactions are executed in Oracle FLEXCUBE Universal Banking. The following information applies to this integration point:

• Direction of Synchronization. Oracle FLEXCUBE Universal Banking to Siebel CRM.
• Data Synchronized. Activity.
• Integration Object Name. CreateCustomerInteractionEBM.

Certain business transactions executed in Oracle FLEXCUBE Universal Banking require follow-up activities to be performed in Siebel CRM. An activity is created in Siebel CRM when each of the following transactions occurs in Oracle FLEXCUBE Universal Banking:

• Creating a standing instruction in an account
• Issuing a check book
• Requesting to stop a check payment