Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > Customizing the Integration >

About Customizing the Integration

You can customize the Integration to suit your business requirements. For example, you can choose to:

• Synchronize additional data entities, such as household or employee data
• Synchronize additional fields for an entity that is already integrated, for example, synchronize additional address fields

To customize or extend the batch data loading files provided with the Integration, you can edit the Oracle Data Integrator packages provided with the Integration or create new packages. You must also create EIM mappings between the Siebel CRM and Oracle FLEXCUBE Universal Banking data to be integrated. For information on working with Oracle Data Integrator packages, see Oracle® Fusion Middleware Developer's Guide for Oracle Data Integrator 11g Release 1. For examples of the data mappings used for each entity that is integrated using the batch data loading, see Data Mappings to Siebel EIM Tables.

To customize or extend the data that is synchronized online, you must import Oracle Application Integration Architecture (AIA) Enterprise Object Library artifacts into Siebel CRM. These artifacts create or extend Web services to perform the required processing. This chapter describes how to perform this type of customization, using the loan account business entity as an example.

NOTE:  In this guide, the term, the Integration, refers to Siebel CRM Integration to Oracle FLEXCUBE Universal Banking.