This appendix includes reference information in tables, and information about how email is processed through drivers, Siebel Email Response upgrades, and the Siebel File System utility. It includes the following topics:

• Solutions and Templates Decision Table
• Routing and Queuing Methods Comparison Table
• Siebel Email Response and Business Services
• How the Internet SMTP/POP3 Server Driver Processes Email Messages
• Siebel Email Response Upgrade
• Siebel File System Utility