Siebel Email Administration Guide > Managing Email, Fax, and Other Communications Products > Managing Integrations with Email and Fax Servers >

Integrating with Email Server Products

Sending outbound email messages and receiving inbound email messages using Siebel Communications Server requires that you integrate your email server products. You must configure profiles for the Internet SMTP/IMAP Server driver or the Internet SMTP/POP3 Server driver by using the parameters described in Table 21. For information about supported third-party products, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

NOTE:  After an outbound email message is sent to the email server, the Communications Outbound Manager server component might indicate in the log file that the email is successfully sent. However, the log file cannot indicate whether the email is sent to a valid email address. If the email server subsequently fails to deliver the message, then a nondelivery report is sent from the email server to the sending mailbox.

Client-side email integration with Lotus Notes or Microsoft Outlook, options for the Send Email command, does not use Siebel Communications Server. For more information, see Configuring Client-Side Integration for Send Email Command.