Siebel Email Administration Guide > Defining Outbound Communication Requests > Monitoring Outbound Communication Requests >

Viewing Activity Records for Outbound Communication Requests

Users and administrators can monitor and troubleshoot communication requests that include particular templates by viewing activity logs or Siebel Communications Server logs.

You specify activity logging by selecting the Create Activity check box when you create an advanced template. You view activity records in the Activities screen. For more information, see Fields for Templates.

The procedure in this topic for the All Templates view of the Administration - Communications screen also applies to the My Templates view of the Communications screen.

If the Create Activity check box is selected for a template, then one activity is generated for each recipient after the message is sent to that recipient.

The message body text (and some other data, such as the sender name and the To line) appears in the Email Body field, up to a size of at least 16,000 characters. (The actual length depends on your Siebel database).

NOTE:  When a message is sent to a large number of recipients, an equally large number of activity records is generated.

To set activity logging for any requests using a particular template

1. Navigate to the Administration - Communications screen, then the All Templates view.
2. In the Templates list, select a template to include in an outbound communication request.
3. Click the Advanced tab.
4. Select the Create Activity check box.

   Any outbound communication requests that include this template generate activity records.

Viewing Activity Records for Requests

Complete the procedure in this topic to view activity records for requests.

To view activity records for requests

1. Navigate to the Activities screen, then the Activity List view.
2. Choose All Activities.
3. In the All Activities view, query activities by searching for all relevant activity records.

   For example, the Activity Type differentiates Communications Outbound Manager activities as follows:

   • For activities logged for email templates, Email - Outbound is the activity type.
   • For activities logged for fax templates, Fax - Outbound is the activity type.
   • For activities logged for pager templates, Paging is the activity type.