Siebel Email Response Administration Guide > Setting Up Siebel Email Response >

Starting Server Components

This task is a step in Process of Setting Up Siebel Email Response.

Depending on your server architecture and business requirements for processing email, start the following server components for Siebel Email Response:

• Communications Inbound Receiver
• Communications Inbound Receiver and the Communications Inbound Processor (if you are using nonreal-time email processing)
• Communications Outbound Manager (for either real-time or nonreal-time email processing)

If you make any changes (other than profile or response group changes) to your Siebel Email Response setup after implementation, you must stop and restart these server components so that your changes take effect. If you make profile or response group changes, you can submit them without stopping the server components.

For more information about starting server components, see the Siebel Installation Guide for the operating system you are using and Siebel System Administration Guide.

This topic contains the following procedures:

• Enabling Real-Time Email Processing
• Enabling Nonreal-Time Email Processing
• Automatically Restarting Server Components

Enabling Real-Time Email Processing

If you are processing inbound email in real-time mode, you need to start only the Communications Inbound Receiver. Complete the following procedure to enable real-time email processing. For information about real-time email processing, see Real-Time Processing.

To enable real-time email processing

1. Navigate to the Administration - Communications screen, then the All Response Groups view.
2. In the Response Groups list, select the response group for which you want to enable real-time processing.
3. Click the Input Arguments view tab.
4. In the Name field, enter the RealTime input argument, and in the Value field enter TRUE.

   This value is the default for this input argument.

Enabling Nonreal-Time Email Processing

If you are processing inbound email in nonreal-time mode, you start both the Communications Inbound Receiver and the Communications Inbound Processor. Complete the following procedure to enable nonreal-time email processing. For information about nonreal-time email processing, see Nonreal-Time Processing.

To enable nonreal-time email processing

1. Navigate to the Administration - Communications screen, then the All Response Groups view.
2. In the Response Groups list, select the response group for which you want to enable nonreal-time processing.
3. Click the Input Arguments view tab.
4. In the Name field, enter the RealTime input argument, and in the Value field enter FALSE.

Automatically Restarting Server Components

If the Communications Inbound Receiver and the Communications Inbound Processor fail, a new process is started automatically for these server components if the AutoRestart component parameter is TRUE. The new process looks through all the response groups in the database and picks those records in which Startup is Active and Siebel Server is [current Siebel Server name]. (The Siebel Server field cannot be blank.) Then the new process starts a Communications Inbound Receiver and Communications Inbound Processor component task for each record.

You can access the status page for the Communications Inbound Receiver by navigating to:

http:\\<hostname>:55555

where: <hostname> is the name of the Siebel Server on which the Communications Inbound Receiver is running.

To verify Communications Inbound Receiver and Communications Inbound Processor auto-restart

1. Navigate to the Administration - Server Management screen, then the Servers view.
2. In the servers list, select the appropriate server, and click the Tasks view tab.
3. In the Tasks list, query for the components named Communications Inbound Receiver and Communications Inbound Processor.
4. If the Status field value is not Active, refresh the view by clicking another view tab and then clicking the Server view tab.

   When the value in the Status field changes to Active, auto-restart is complete.