This chapter provides information about Siebel Email Response workflows. It includes the following topics:

• About Processing Email with Siebel Workflow
• About Siebel Email Response Process Properties
• About Modifying Siebel Email Response Process Properties
• Preconfigured Siebel Email Response Workflow Processes
• eMail Response - Process Message Workflow
• eMail Response - Process Service Request Workflow
• eMail Response - Response Workflow
• eMail Response - Client Send Mail Workflow
• Process of Modifying Workflows
• Running the Process Simulator
• Setting Up Junk Mail Processing for Certain Messages
• Parsing Message Text for the Campaign ID
• Parsing Message Subjects for the Campaign ID
• Parsing for Fields in Incoming Email
• Adding Query Fields to the Search Spec Workflow