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Differences in the Siebel eSales for Financial Services Web Site


Financial products are qualitatively different from products sold by other industries. When customers order products, such as a computer or a high-speed Internet service, over the Web, they can complete the transaction before they leave the Web site. In contrast, customers may not order a financial product, such as a mortgage or a new life insurance policy, and complete the transaction in the same Web session. Instead, they apply for a financial product over the Web and include the necessary information in their application. The financial institution evaluates, and possibly rejects, the application. Typically, the financial institution follows up with the customer in some way before granting the customer's application.

The Siebel eSales for Financial Services Web site has a number of differences compared to the Siebel eSales Web site, which reflect the differences in the types of products that are marketed. In the Siebel eSales for Financial Services Web site:

  • The Home screen is replaced by the Products screen.
  • The Catalog screen is removed.
  • The Auctions screen is removed.
  • The Applications screen is added.
  • The Tools screen is added.
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