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About Siebel eService for Automotive

In the automotive industry, manufacturers want to develop an ongoing relationship with customers to increase customer satisfaction and loyalty. Siebel eService for Automotive provides the following features that allow vehicle manufacturers to create and maintain a relationship with their customers:

  • Anonymous browsing. Unregistered users can view a home page that allows them to contact the manufacturer, view top frequently asked questions, search the knowledge base, troubleshoot problems, view instructions, ask questions in natural language, and view recommended items for sale.
  • Dealer Locator. Both registered and unregistered users can search for dealers who are nearest to them.
  • Contact information. Both registered and unregistered users can contact the OEM (Original Equipment Manufacturer).
  • User registration. Users can register and enter information about themselves. You can see the information in the Contacts screen of Siebel Automotive.
  • Vehicle registration. Customers can register vehicles that they own and that your company manufactures. You can see the information in the Vehicle screen of Siebel Automotive and the associated contact records for the customers.
  • Preventive maintenance. Customers can see upcoming maintenance actions for their vehicles. You can set up preventive maintenance plans for the makes of vehicles that you manufacture.
  • Online service requests. Customers can enter service requests for car service, and they can route service requests directly to a dealer. A dealer contacts them to make an appointment.
  • Online inventory search. If customers want to buy a car with a specific make, model, and year, then they can search the inventory of your dealers to see the dealers that have the car that they want.
  • Online service history. Customers can see their past service history.
  • Online order status. Customers can check the status of their orders.
    
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