Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Communications, Media, and Energy >

About Siebel eService for Communications, Media, and Energy

Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to perform the following tasks:

• Submit and track service requests.
• Track the status of orders.
• Manage products through their life cycle.
• Search a knowledge base for solutions to frequently asked questions and for other information.
• Troubleshoot problems using interactive guides.
• Locate your nearest retail or service location.
• Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information.