Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService >

Managing Cases

Only registered citizens who enter a user ID and password to access the Siebel Public Sector eService Web site can manage cases. To manage cases, citizens perform the following tasks:

• Viewing Cases
• Updating Cases
• Requesting Appointments for Cases
• Viewing the Status of Appointment Requests
• Requesting Appeals for Cases
• Viewing the Status of Appeal Requests