Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService > Managing Applications >

Viewing the Status of Submitted Applications

An agent can accept or reject a submitted application in the Siebel Public Sector application. To accept the submitted application for further processing, the agent finds matching contact records for the application, and then uploads the application into the Siebel Public Sector application. After upload, the Status field for the application record changes from Submitted to Processed.

Also after upload, a case record for the application is automatically created in the Siebel Public Sector application. The citizen who is the primary contact for the application can view this case record in the Siebel Public Sector eService Web site. For more information, see Viewing Cases.

To reject the submitted application because it contains incomplete or incorrect data, the agent changes the Status field for the application record from Submitted to Rejected. Also, the agent selects a value in the Reason Rejected field for the application record, and might enter additional comments about the rejection in the Comments field for the application record. For more information about accepting or rejecting submitted applications, see Siebel Public Sector Guide.

To view the status of a submitted application

1. In the Siebel Public Sector eService Web site, click the My Applications tab.
2. (Optional) To find a specific application, click Query, enter the search criteria in the fields in the My Applications form, and click Go.

   NOTE:  For the form fields in which you can type text, you can use a wildcard to search, which in this case is an asterisk (*). For example, you can type *89* in the Application number (#) field to find all applications that contain the number 89 within the application number.

3. In the My Applications applet, complete the following steps:
   1. Note the value in the Status field of the application.
      • If the value is Processed, then an agent accepted the application for further processing.
      • If the value is Rejected, then an agent rejected the application because it contains incomplete or incorrect data.
      • If the value is Submitted, then an agent has not yet accepted or rejected the application.
   2. If the Status field value is Rejected, then note the value in the Reason Rejected field, and note any additional information about rejecting the application that the agent entered in the Comments field.