Siebel eService Administration Guide > Administering Siebel eService > Setting Up the Siebel eService Security Framework >

Authentication for Siebel eService

The user management and authentication processes control access by both anonymous users and registered users.

• Anonymous Users. Unregistered visitors to your Siebel eService site may only view certain parts of it, such as the public knowledge base or the self-diagnostic tools. Unregistered visitors can register, create their personal profiles, and gain access to additional Siebel eService capabilities. Unregistered visitors can also obtain user IDs and passwords from customer care representatives.
• Registered Users. Users who are registered with your Siebel eService Web site will have their stored user IDs and passwords authenticated upon subsequent visits, and have access to views appropriate to the responsibilities assigned by your Siebel Administrator once they are logged into your site. For example, they might be able to create service requests, complete product registration, and view order status.

An Oracle Siebel administrator or customer care representative can:

• Add or create new user records and profiles
• Add or modify user IDs and passwords
• Edit existing user information, such as accounts

A Web Delegated Customer Administrator is a designated administrator at a customer company in a business-to-business scenario. This administrator has been assigned a Siebel responsibility that makes it possible to add or modify users for the account. This Siebel responsibility gives them access to the Siebel User Administration view.

User IDs and passwords are typically stored in an external authentication system such as the Netscape Directory Server. The Siebel security adapter interface and the appropriate [LDAP] parameter settings in the eservice.cfg file support the integration between Siebel eService and an external authentication system. With this support, registered users will be authenticated by your authentication system and then authorized to access the Siebel eService application.

For more information on user management and authentication support, see Siebel Security Guide.