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Siebel eService Administration Guide > Configuring Siebel eService > Setting Up Customer Satisfaction SurveysThe Siebel eService Customer Satisfaction survey allows you to obtain customer feedback through customer self-service means. Two types of surveys exist within Siebel eService:
To modify the Siebel eService Customer Satisfaction Survey questions and labels, you need to use Siebel Tools to configure control properties of the Customer Survey applet. For instructions on how to administer the values contained in your Customer Satisfaction Survey, see Administering Customer Satisfaction Surveys. To configure control properties
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