The chapters in Part I are a tutorial that provide an introduction to using Oracle RTD. The examples in these chapters assume the reader has installed Oracle RTD on a Windows system.
Part I contains the following chapters:
Chapter 1, "About Oracle Real-Time Decisions"
Chapter 2, "Creating an Inline Service"
Chapter 3, "Simulating Load for Inline Services"
Chapter 4, "Enhancing the Call Center Inline Service"
Chapter 5, "Closing the Feedback Loop"
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