This image shows a diagram with the following elements:
On the left side of the diagram, two boxes appear. The upper box is labeled Call Entity. The lower box is labeled Customer Entity.
In the center of the diagram, multiple boxes overlay each other. These boxes are labeled Choice Group (offers). One arrow points from Call Entity to this Choice Group, and another arrow points from Customer Entity to this Choice Group.
On the right side of the diagram, a rectangle labeled Rule abuts the Choice Group. An arrow extends from the right side of the Rule, labeled Offer.