2 Downloading Patches

As of Smart Update 3.3.0, you can no longer use Smart Update to download patches. You must instead log in to My Oracle Support directly to download the appropriate patches. This chapter describes how to do this.

Before You Begin

Prior to downloading patches from My Oracle Support:

• Have a valid My Oracle Support login and password available. If you do not have a My Oracle Support account, go to https://support.oracle.com, click the Register link, and follow the instructions.

• Determine the directory to which you want to download patches. If all machines have internet access, you should download patches to the same directory path on each machine (although this is not required). If you have machines that do not have internet access, download patches to a centralized location, such as a remotely mounted disk or removable media.

• Make a note of the version number of your current product installation. You will need this information when searching for available patches on My Oracle Support.

Downloading Patches From My Oracle Support

This section describes how to download patches from My Oracle Support. For additional information, enter document ID 1302053.1 in the Knowledge Base search field on My Oracle Support.

To download patches from My Oracle Support:

1. Open a web browser and enter the following URL:

   https://support.oracle.com/CSP/ui/flash.html

2. Click the Sign In button and log in using your My Oracle Support login name and password.

3. Click the Patches and Updates tab. From this tab, you have two options for downloading patches:

   • Enter the patch number and platform to download a single patch. See Downloading a Single Patch Using the Oracle Patch Number.

   • Search for all available patches for your current product installation. See Searching for and Downloading All Available Patches.

Note:

As of Smart Update 3.3.0, you can download and apply only those patches for which the description starts with SU Patch.

Downloading a Single Patch Using the Oracle Patch Number

If you know the Oracle patch number for the patch you want to download:

1. In the Patch Search section, click the Patch Name, Number, or Sun CR ID link.

2. Select the appropriate entries for the following fields:

   • Patch Name or Number—Enter the patch number.

   • Platform—Select up to five platforms for the specified patch number. You can also change to another search criteria. For example, to find the patch for your language, change Platform to Language and then enter one or more languages.

3. Click Search. The Patch Search Results are displayed.

4. Select the check box for the patch.

5. Click Download.

6. Click the patch file name, and then click Save.

7. Select the download location and click Save.

8. Click Close to close the dialog box.

Downloading a Single Patch Using the Smart Update Patch ID

If you know the Smart Update patch ID (for example, CX138) for the patch you want to download:

1. In the Patch Search section, click the Product or Family (Advanced Search) link.

2. Select the appropriate entries for the following fields:

   • Product—Select one or more products from this drop-down list. To select multiple products, press the Ctrl key while clicking on each product name.

   • Release—Select one or more release version numbers for the specified product.

   • Platform—Change Platform to Description and then enter the Smart Update patch ID as the search text.

3. Click Search. The Patch Search Results are displayed.

4. Select the check box for the patch.

5. Click Download.

6. Click the patch file name, and then click Save.

7. Select the download location and click Save.

8. Click Close to close the dialog box.

Searching for and Downloading All Available Patches

If you want to search for all available patches for your production installation, and download one or more of those patches:

1. In the Patch Search section, click the Product or Family (Advanced Search) link.

2. Select the appropriate entries for the following fields:

   • Product—Select one or more products from this drop-down list. To select multiple products, press the Ctrl key while clicking on each product name.

   • Release—Select one or more release version numbers for the specified product.

   • Platform—Select up to five platforms for the selected product. You can also change to another search criteria. For example, to find all bugs that contain SU Patch in the description, change Platform to Description and then enter SU Patch as the search text.

3. Click Search. The Patch Search Results are displayed.

4. Select the check box for each patch that you want to download.

5. Click Download. A dialog box appears listing all of the patches that you selected.

6. For each patch in the list, click the patch file name, and then click Save.

7. Select the download location and click Save.

8. When done downloading all patches, click Close on the dialog box.