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Oracle® Real User Experience Insight Accelerator for Siebel Release Notes
Release 5.1 for Linux x86-64

Part Number E15350-01
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Oracle® Real User Experience Insight Accelerator for Siebel

Release Notes

Release 5.1 for Linux x86-64

E15350-01

July 2009

This accelerator package introduces dedicated functionality to extend your Oracle Real User Experience Insight installation to provide specific support for the monitoring of Siebel applications. It enables out-of-the-box monitoring of Siebel applications. This monitoring supports user session tracking, the discovery of end-user performance issues, and the identification of Siebel application issues. It automatically discovers all Siebel applications, and translates network objects to business functions. This facilitates the measurement and monitoring of real-user transactions. Individual user actions are automatically matched to the correct screen, applet, or view in order to provide contextual analysis. This state-of-the-art monitoring solution supports the creation of KPIs for critical packaged applications, and the analysis of real-user business transactions.

The functionality provided in this package is specific to Oracle Real User Experience Insight release 5.1 (or any higher maintenance release). If you upgrade your Oracle Real User Experience Insight installation to a higher version, you will also need to upgrade to the latest version of this Oracle Siebel accelerator package.

The monitoring support provided by this accelerator package is designed to support HI applications (such as Callcenter, Sales, Service, Marketing, and PRMManager) for Siebel 7.7 and higher.

The minimum Oracle Real User Experience Insight installation within which this accelerator package can be deployed is release 5.1. For information on specific releases, please refer to the relevant Release Notes.

This document contains the following sections:

1 Installation/Upgrade Procedure

The installation procedure is fully described in the Oracle Real User Experience Insight Accelerator for Siebel Guide.

Important:

The upgrade of an existing RUEI accelerator for Siebel 1.0 or 2.0 installation to release 5.1 must be performed at the same time as the upgrade of the RUEI system to version 5.1. This is fully described in the Oracle Real User Experience Insight Installation Guide.

2 Known Issues And Limitations

Currently, RUEI does not work with all Siebel functionality. In particular, the following known limitations exist:

3 Product Documentation

The latest version of this file, together with the Oracle Real User Experience Insight Accelerator for E-Business Suite Guide, is available at the location http://www.oracle.com/technology/documentation/realuserei.html.

4 Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.


Oracle Real User Experience Insight Accelerator for Siebel, Release 5.1 for Linux x86-64

E15350-01

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