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Oracle® Fusion Middleware Installation Guide for Oracle SOA Suite
11g Release 1 (11.1.1)

Part Number E13925-02
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E Troubleshooting

This appendix describes solutions to common problems that you might encounter when installing Oracle SOA Suite. It contains the following sections:

E.1 General Troubleshooting Tips

If you encounter an error during installation:

E.2 Troubleshooting Oracle Fusion Middleware Installation

This section contains solutions to common problems that you might encounter when installing Oracle Fusion Middleware. The following topics are covered:

E.2.1 Installation Log Files

The installer writes logs files to the Oracle_Inventory_Location/log (on UNIX operating systems) or Oracle_Inventory_Location\logs (on Windows operating systems) directory. On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the SOA_ORACLE_HOME/oraInst.loc file. On Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The following install log files are written to the log directory:

  • installdate-time-stamp.log

    This is the main log file.

  • installdate-time-stamp.out

    This log file contains the output and error streams during the installation.

  • installActionsdate-time-stamp.log

    This file is used by the installer GUI to keep track of internal information.

  • installProfiledate-time-stamp.log

    This log file contains the overall statistics like time taken to complete the installation, as well as configuration, memory and CPU details.

  • oraInstalldate-time-stamp.log

    This log file contains the output stream of the copy session.

If you start the installer with the -printtime parameter, the timeTakendate-time-stamp.log and timedate-time-stamp.log files are created in the same directory:

  • timeTakendate-time-stamp.log

    This file contains information for the amount of time taken to move between screens (applicable for GUI installations only).

  • timedate-time-stamp.log

    This file contains time information for the copy session.

If you start the installer with the -printmemory parameter, the memorydate-time-stamp.log file is created. This file contains memory usage information for the copy session.

E.2.2 Configuration Log Files

To create a log file of your configuration session, start the Configuration Wizard with the -log option, as shown below:

On UNIX operating systems:

% ./ -log=log_filename

On Windows operating systems:

G:\ config.cmd -log=log_filename

If you specify an absolute path with your log_filename then your log file will be created there. If you only specify a file name with no path, then the log files are created in the SOA_ORACLE_HOME/common/bin (on UNIX operating systems) or SOA_ORACLE_HOME\common\bin (on Windows operating systems) directory.

E.3 Keeping Track of Your JRE Location

The JRE location used by the installer is stored in the SOA_ORACLE_HOME/oui/oraparam.ini (on UNIX operating systems) or SOA_ORACLE_HOME\oui\oraparam.ini (on Windows operating systems) file. This file is used by OPatch and Oracle Universal Installer (OUI) to determine the location of your preferred JRE.

It is possible to change the location of your JRE (for example, the JRE directory is moved out of the Middleware Home). If this happens, you will get an error message when trying to run OPatch or OUI since the JRE location can no longer be found. If this happens, you can do one of the following:

E.4 Invoking SOA Composites Over SSL

If Oracle WebLogic Server is configured to use custom trust key store, you must manually revise the setDomainEnv.cmd (on Windows operating systems) or (on UNIX operating systems) file so that the parameter points to the custom trust keystore file. For example:

E.5 Synchronizing Clocks When Working with Clusters

Oracle SOA uses Quartz, which is an open source job-scheduling framework. When you are setting up clusters on multiple systems, Quartz requires that the clocks on all the systems be synchronized. For more information, refer to the following URL:

Also refer to the Oracle Fusion Middleware Enterprise Deployment Guide for Oracle SOA Suite and Oracle Fusion Middleware High Availability Guide for more information about clustering in advanced topologies.

E.6 Using Data Sources with an SSL-Enabled Database

If you are using an SSL-enabled database, follow the instructions below so that your data sources will work with SSL connections:

  1. Create a truststore and add the ./root/b64certificate.txt as a trusted certificate to the truststore using a keytool:

    keytool -importcert -trustcacerts -alias dbroot -keystore ./truststore -storepass welcome1 -file ./b64certificate.txt
  2. In the WebLogic Server console, navigate to the "Connection Pool" tab of the data source you are using. Modify the following properties accordingly:

    1. Requires Authentication:
    2. Does Not Require Authentication:
  3. In the URL field, enter the following:

  4. In the JDBC data source files, modify the <property> parameter as shown below:

    @ <name></name>

E.7 Extending an Identity Management Domain with a SOA Installation

If you create a domain by installing Oracle Identity Management, then extend it by installing Oracle SOA Suite, the Oracle SOA installer changes the ORACLE_HOME environment variable. This breaks the Oracle Identity Federation (OIF) WebLogic Scripting Tool (WLST) environment, which relies on the value of ORACLE_HOME as set by the Identity Management installation.

To work around this issue, do the following:

  1. Follow the instructions in "Setting up the WLST Environment" in Oracle Fusion Middleware Administrator's Guide for Oracle Identity Federation.

  2. Copy all of the .py files in the OIF_ORACLE_HOME/fed/script (on UNIX operating systems) or OIF_ORACLE_HOME\fed\script (on Windows operating systems) directory to the WebLogic_Home/common/wlst (on UNIX operating systems) or WebLogic_Home\common\wlst (on Windows operating systems) directory.

  3. Append the OIF_ORACLE_HOME/fed/script (on UNIX operating systems) or OIF_ORACLE_HOME\fed\script (on Windows operating systems) directory to the CLASSPATH environment variable.

E.8 Need More Help?

If this appendix does not solve the problem you encountered, try these other sources:

If you do not find a solution for your problem, open a service request.