This appendix provides troubleshooting information.
This appendix includes the following sections:
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for Microsoft Windows (32-Bit) for the latest updates. The release notes are available with the platform-specific documentation. The most current version of the release notes is available from the Oracle Documentation page on Oracle Technology Network at
http://www.oracle.com/technology/documentation
Verify that your system meets the requirements specified in Section 3.1.1, "Meeting System Requirements".
If you are installing a middle tier, check that the OracleAS Infrastructure with which you want to associate the middle tier is running during installation.
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Chapter 8, "Deinstalling Oracle Enterprise Content Management Suite."
Correct the issue that caused the error.
Restart the installation.
This section contains solutions to common problems that you might encounter while installing and configuring Oracle Enterprise Content Management Suite.
The Oracle Fusion Middleware installer and Fusion Middleware Configuration Wizard create their own sets of log files.
On a UNIX operating system, the installer writes the following log files:
oraInventory_location/logs/installActionstimestamp.log
oraInventory_location/logs/oraInstalltimestamp.err
oraInventory_location/logs/oraInstalltimestamp.out
ORACLE_HOME/install/make.log
On a Windows operating system, the installer writes the following log files:
inventory_location\logs\installActionstimestamp.log
inventory_location\logs\oraInstalltimestamp.err
inventory_location\logs\oraInstalltimestamp.out
The default inventory_location value follows:
%PROGRAMFILES%\Oracle\Inventory
Fusion Middleware Configuration Wizard writes log files in the ORACLE_HOME/cfgtoollogs directory (UNIX system) or the ORACLE_HOME\cfgtoollogs directory (Windows system).
If you want to access the log files created by the installer, you need to exit it first. The log files are inaccessible if the installer is still in use.
If the Oracle Information Rights Management (Oracle IRM) key store has not been configured correctly, then issues will occur during creation of a context. If you cannot create a context, check the server log for one of the following errors.
Missing key store file
If the key store does not exist, you will see a FileNotFoundException message in the log:
java.io.FileNotFoundException: C:\IRM\oracle\middleware\user_projects \domains\base_domain\config\fmwconfig\irm.jceks (The system cannot find the file specified)
Missing key
If the key store exists, but the keys are missing, you will see an UnknownKeyException message in the log:
oracle.irm.engine.content.store.UnknownKeyException: The key oracle.irm.wrap does not exist in the key store C:\IRM\oracle\middleware\user_projects\domains\base_domain\config\fmwconfig\irm.jceks
Missing password
If the password is missing or incorrect you will see the following exception in the log:
java.security.UnrecoverableKeyException: Given final block not properly padded
If this appendix does not solve the problem you encountered, try these other sources:
Oracle Fusion Middleware Release Notes for Microsoft Windows (32-Bit), available through the Oracle Documentation page on Oracle Technology Network at
http://www.oracle.com/technology/documentation
My Oracle Support (formerly OracleMetaLink) Web site at
http://support.oracle.com
If you do not find a solution for your problem, open a service request.