This appendix describes solutions to common problems that you might encounter when installing Oracle WebCenter. It contains the following sections:
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for the latest updates. The most current version of the release notes is available on Oracle Technology Network (http://www.oracle.com/technology/documentation).
Verify that your computer meets the requirements specified in Section 2.1.1, "System Requirements and Certification".
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Chapter 5, "Deinstalling Oracle WebCenter".
Correct the issue that caused the error.
Restart the installation.
This section contains solutions to common problems that you might encounter when installing Oracle Fusion Middleware. The following topics are covered:
The installer writes logs files to the Oracle_Inventory_Location/log (on UNIX operating systems) or Oracle_Inventory_Location\logs (on Windows operating systems) directory. On UNIX operating systems, if you do not know the location of your Oracle Inventory directory, you can find it in the oraInst.loc file in the following directories (default locations):
Linux: /etc/oraInst.loc
HP-UX and Solaris: /var/opt/oracle/oraInst.loc
On Windows operating systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.
The following install log files are written to the log directory:
installdate-time-stamp.log
This is the main log ifle.
installdate-time-stamp.out
This log file contains the output and error streams during the installation.
installActionsdate-time-stamp.log
This file is used by tbe installer GUI to keep track of internal information.
installProfiledate-time-stamp.log
This log file contains the overall statistics like time taken to complete the installation, as well as configuration, memory and CPU details.
oraInstalldate-time-stamp.log
This log file contains the output stream of the copy session.
If you start the installer with the -printtime parameter, the timeTakendate-time-stamp.log and timedate-time-stamp.log files are created in the same directory:
timeTakendate-time-stamp.log
This file contains information for the amout of time taken to move between screens (applicable for GUI installations only).
timedate-time-stamp.log
This file contains time information for the copy session.
If you start the installer with the -printmemory parameter, the memorydate-time-stamp.log file is created. This file contains memory usage information for the copy session.
To create a log file of your configuration session, start the Configuration Wizard with the -log option, as shown below:
On UNIX operating systems:
% ./config.sh -log=log_filename
On Windows operating systems:
G:\ config.cmd -log=log_filename
If you specify an absolute path with your log_filename then your log file will be created there. If you only specify a file name with no path, then the log files are created in the WebCenter_ORACLE_HOME/common/bin (on UNIX operating systems) or WebCenter_ORACLE_HOME\common\bin (on Windows operating systems) directory.
The JRE location used by the installer is stored in the WebCenter_ORACLE_HOME/oui/oraparam.ini (on UNIX operating systems) or WebCenter_ORACLE_HOME\oui\oraparam.ini (on Windows operating systems) file. This file is used by OPatch and Oracle Universal Installer (OUI) to determine the location of your preferred JRE.
It is possible to change the location of your JRE (for example, the JRE directory is moved out of the Middleware Home). If this happens, you will get an error message when trying to run OPatch or OUI since the JRE location can no longer be found. If this happens, you can do one of the following:
Edit the WebCenter_ORACLE_HOME/oui/oraparam.ini (on UNIX operating systems) or WebCenter_ORACLE_HOME\oui\oraparam.ini (on Windows operating systems) file to point to the new JRE location.
Use the -jreLoc command line option to point to the new JRE location. See Section 2.8.1, "Starting the Installer" for more information.
If this appendix does not solve the problem you encountered, try these other sources:
Oracle Fusion Middleware Release Notes, available on the Oracle Technology Network (http://www.oracle.com/technology/documentation)
My Oracle Support (formerly OracleMetaLink: http://metalink.oracle.com)
If you do not find a solution for your problem, open a service request.