Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

Part I Understanding Oracle Fusion Applications

1 Introduction to Oracle Fusion Applications for Systems Administrators

• 1.1 Architecture of Oracle Fusion Applications
  • 1.1.1 Oracle Fusion Applications Product Families
  • 1.1.2 Oracle Fusion Middleware Infrastructure Components
  • 1.1.3 Oracle Fusion Middleware Components
  • 1.1.4 Oracle Database
  • 1.1.5 Oracle Enterprise Manager Fusion Applications Control
  • 1.1.6 Oracle Enterprise Manager Grid Control
  • 1.1.7 Oracle Enterprise Manager Database Control
• 1.2 Key Oracle Fusion Applications Concepts
  • 1.2.1 Provisioning and the Installation Process
    • 1.2.1.1 Installation Options
    • 1.2.1.2 Installing an Oracle Database and Loading Content
  • 1.2.2 Oracle WebLogic Server Domains Configuration
  • 1.2.3 Provisioned Oracle Fusion Applications Home Directories
• 1.3 Roadmap for Administering Oracle Fusion Applications

Part II Basic Administration

2 Getting Started with Administering Oracle Fusion Applications

• 2.1 Introduction to the Tools Used to Administer Oracle Fusion Applications
• 2.2 Key Differences Between Fusion Applications Control and Oracle Enterprise Manager Grid Control
• 2.3 When to Use Fusion Applications Control Tool, When to Use Oracle WebLogic Server Administration Console
• 2.4 Finding the Administration Server Port and Other Administrative URLs for Domains
• 2.5 Using Fusion Applications Control
  • 2.5.1 Understanding How Fusion Applications Control Compares with Fusion Middleware Control
  • 2.5.2 Starting Fusion Applications Control
  • 2.5.3 Using Fusion Applications Control Help
  • 2.5.4 Navigating within Fusion Applications Control
  • 2.5.5 Understanding the Targets in the Target Navigation Pane
  • 2.5.6 Navigating to the Product Family and Product Administration Pages
  • 2.5.7 Viewing the Performance of Targets
  • 2.5.8 Understanding Users and Roles for Fusion Applications Control
• 2.6 Using Oracle WebLogic Server Administration Console
  • 2.6.1 Starting Oracle WebLogic Server Administration Console
  • 2.6.2 Locking the WebLogic Server Configuration
• 2.7 Using Grid Control
  • 2.7.1 Using Grid Control
  • 2.7.2 Navigating the Main Tabs of Grid Control
  • 2.7.3 Using Grid Control Help
• 2.8 Using Oracle Fusion Functional Setup Manager
• 2.9 Using Database Tools to Modify Oracle Fusion Applications Data

3 Performing Routine Administrative Tasks

• 3.1 Introduction to Performing Routine Administrative Tasks
• 3.2 Running Administration Servers and Managed Servers from Shared and Local Disks
• 3.3 Starting and Stopping
  • 3.3.1 Starting and Stopping Components in the Oracle Fusion Applications Environment
  • 3.3.2 Starting and Stopping the Entire Oracle Fusion Applications Environment
    • 3.3.2.1 Starting an Oracle Fusion Applications Environment
    • 3.3.2.2 Stopping an Oracle Fusion Applications Environment
  • 3.3.3 Starting and Stopping the Oracle Fusion Applications Middle Tier Using the fastartstop Utility
    • 3.3.3.1 fastartstop Syntax
    • 3.3.3.2 Registry Entries
    • 3.3.3.3 Starting an Oracle Fusion Applications Environment with the fastartstop Utility for the Middle Tier
    • 3.3.3.4 Stopping an Oracle Fusion Applications Environment with the fastartstop Utility
  • 3.3.4 Starting and Stopping a Product Family Oracle WebLogic Server Domain
    • 3.3.4.1 Stopping an Oracle WebLogic Server Domain for a Product Family
    • 3.3.4.2 Starting an Oracle WebLogic Server Domain for a Product Family
  • 3.3.5 Starting and Stopping an Oracle WebLogic Server Cluster for a Configuration Change
    • 3.3.5.1 Starting and Stopping Oracle WebLogic Server Clusters with a Startup Script
    • 3.3.5.2 Starting and Stopping an Oracle WebLogic Server Cluster Using WLST and Node Manager
    • 3.3.5.3 Starting and Stopping an Oracle WebLogic Server Cluster Using Fusion Applications Control
  • 3.3.6 Starting and Stopping Specific Applications
    • 3.3.6.1 Starting and Stopping Java EE Applications Using WLST
    • 3.3.6.2 Starting and Stopping an Individual Application Instance for a Cluster Using Fusion Applications Control
    • 3.3.6.3 Starting and Stopping all Application Instances for a Cluster Using Fusion Applications Control
• 3.4 Viewing and Changing Ports for Components
• 3.5 Changing Passwords
• 3.6 Managing the Oracle Database
  • 3.6.1 Viewing and Modifying Initialization Parameters
  • 3.6.2 Managing Database Storage Structures
  • 3.6.3 Managing Memory
  • 3.6.4 Administering User Accounts
• 3.7 Patching

4 Securing Oracle Fusion Applications

• 4.1 Introduction to Security
• 4.2 About the Enterprise Identity Store
  • 4.2.1 Supported LDAP Identity Providers
  • 4.2.2 Configuring the Identity Store
• 4.3 Provisioning Identities
  • 4.3.1 Identity Provisioning Concepts
    • 4.3.1.1 Administrators For Fusion Applications
    • 4.3.1.2 Two Types of Users During Provisioning
  • 4.3.2 WebLogic Authenticators and the Primary Identity Store
  • 4.3.3 Provisioning Steps
  • 4.3.4 Best Practices for the Administrator Groups
  • 4.3.5 Managing Identities after Deployment
• 4.4 Managing Authorization Policies
  • 4.4.1 Managing Oracle Fusion Application Policies
  • 4.4.2 Managing System Policies
  • 4.4.3 Reconciling GUIDs
    • 4.4.3.1 Prerequisites to Running DSDataMigrator
    • 4.4.3.2 DSDataMigrator Syntax
  • 4.4.4 Managing Data Security
• 4.5 Configuring Roles
  • 4.5.1 Configuring Oracle Fusion Application Roles
  • 4.5.2 Configuring Enterprise Roles
• 4.6 Configuring Audit Trail
• 4.7 Configuring SSL for Oracle Fusion Applications
  • 4.7.1 SSL Configuration in Oracle Fusion Middleware
    • 4.7.1.1 SSL and Infrastructure Hardening
    • 4.7.1.2 Communication in the Three-Tier Model
  • 4.7.2 SSL Configuration for Oracle Fusion Applications
    • 4.7.2.1 Basic Network Topology
    • 4.7.2.2 Provisioned SSL Connections
  • 4.7.3 Implementing SSL for Identity Management Configuration
  • 4.7.4 Additional SSL Configuration
    • 4.7.4.1 SSL-enable Oracle Identity Management
    • 4.7.4.2 SSL-enable Oracle Business Intelligence
    • 4.7.4.3 SSL-enable ECM
    • 4.7.4.4 SSL to External Web Services
  • 4.7.5 Enabling Secure Sockets Layer on ECSF
• 4.8 Managing Wallets, Keystores, Credentials, and Certificates
  • 4.8.1 Wallets and Keystores
    • 4.8.1.1 JKS Keystore and Truststore
    • 4.8.1.2 Oracle Wallet
    • 4.8.1.3 Keystore Types Used by Products
  • 4.8.2 Management Tools
  • 4.8.3 Managing Wallets and their Contents
    • 4.8.3.1 Wallet Lifecycle
    • 4.8.3.2 Wallet Operations
    • 4.8.3.3 Certificate Lifecycle
    • 4.8.3.4 Certificate Operations
  • 4.8.4 Managing Keystores and their Contents
    • 4.8.4.1 Keystore Lifecycle
    • 4.8.4.2 Keystore Operations
    • 4.8.4.3 Certificate Lifecycle
    • 4.8.4.4 Certificate Operations
  • 4.8.5 Managing Credentials
    • 4.8.5.1 Changing App ID Passwords
    • 4.8.5.2 Changing the Oracle Fusion Middleware Administrative User Password
• 4.9 Data Masking
  • 4.9.1 Introduction to Data Masking
    • 4.9.1.1 Masking Terminology
    • 4.9.1.2 Types of Sensitive Data
    • 4.9.1.3 The FAST Methodology
    • 4.9.1.4 Administration Tools
  • 4.9.2 Data Masking in Oracle Fusion Applications
    • 4.9.2.1 Requirements for Data Masking
    • 4.9.2.2 Sensitive Data in Oracle Fusion Applications
    • 4.9.2.3 Masking Definitions
  • 4.9.3 Managing the Masking Definitions
    • 4.9.3.1 Viewing and Modifying Data Masking Definitions
    • 4.9.3.2 Generating the Masking Script
    • 4.9.3.3 Customizing Mask Formats
  • 4.9.4 Best Practices when Masking Test Databases
  • 4.9.5 References
• 4.10 Securing Web Services
  • 4.10.1 Local Policy Attachment
  • 4.10.2 Global Policy Attachment
  • 4.10.3 Web Services Security Profiles
  • 4.10.4 Key Exchange with the Domain Hosting Oracle Identity Manager
  • 4.10.5 Web Services Security Hardening
• 4.11 Securing Oracle Fusion Middleware Products
  • 4.11.1 Administrative Tasks and Features Specific to the IDCCS Stripe
    • 4.11.1.1 Grants Supported by UCM
    • 4.11.1.2 Security Groups and Accounts Associated with Documents
• 4.12 Extracting Data from an LDAP- Based Store to a File
• 4.13 Customizing Security from Installation to Deployment
  • 4.13.1 Installing a New Oracle Fusion Application
  • 4.13.2 Customizing and Testing Security with Oracle JDeveloper
  • 4.13.3 Migrating to a Staging Environment
  • 4.13.4 Migrating to a New Environment

5 Managing Oracle Enterprise Scheduler Service and Jobs

• 5.1 Introduction to Managing Oracle Enterprise Scheduler
• 5.2 Navigating to the Oracle Enterprise Scheduler Administration Pages
• 5.3 The Scheduling Service Home Page
  • 5.3.1 Top Ten Long Running Requests and Top Ten Ready Job Requests Regions
  • 5.3.2 Scheduler Components Region
  • 5.3.3 Completed Requests Region
  • 5.3.4 Response and Load Region
  • 5.3.5 Performance Region
• 5.4 Configuring Oracle Enterprise Scheduler
  • 5.4.1 Configuring an Oracle Enterprise Scheduler Cluster
  • 5.4.2 Configuring a Request Processor
  • 5.4.3 Configuring a Request Dispatcher
• 5.5 Viewing General Oracle Enterprise Scheduler Instance Information
• 5.6 Starting and Stopping Oracle Enterprise Scheduler Service Components
  • 5.6.1 Starting and Stopping an Oracle Enterprise Scheduler Service Instance
  • 5.6.2 Starting and Stopping a Request Processor or Dispatcher
• 5.7 Managing Oracle Enterprise Scheduler Requests
  • 5.7.1 Submitting an Oracle Enterprise Scheduler Job Request
    • 5.7.1.1 Creating a Job Request
    • 5.7.1.2 Specifying a Job Request Schedule
  • 5.7.2 Searching for Oracle Enterprise Scheduler Job Requests
    • 5.7.2.1 Searching for a Job Request Using Simple Search
    • 5.7.2.2 Searching for a Job Request Using the Advanced Search Feature
    • 5.7.2.3 Configuring the Display of Columns in the Search Results Table
  • 5.7.3 Viewing Job Request Details
  • 5.7.4 Holding and Resuming Oracle Enterprise Scheduler Service Job Requests
  • 5.7.5 Cancelling Oracle Enterprise Scheduler Job Requests
    • 5.7.5.1 Initiating Cancellation During Pre-Process Handler Execution
    • 5.7.5.2 Initiating Cancellation During Synchronous Java Job Execution
    • 5.7.5.3 Initiating Cancellation During Asynchronous Java Job Execution
    • 5.7.5.4 Initiating Cancellation During PL/SQL Job Execution
    • 5.7.5.5 Initiating Cancellation During Spawned Job Execution
    • 5.7.5.6 Cancelling Parent Job Requests
    • 5.7.5.7 Cancelling a Child Job Request
• 5.8 Monitoring Oracle Enterprise Scheduler Service Activity
  • 5.8.1 Viewing Top Ten Long Running Oracle Enterprise Scheduler Requests
  • 5.8.2 Viewing Top Ten Oracle Enterprise Scheduler Jobs Ready to Be Executed
• 5.9 Managing Purge Policies
  • 5.9.1 Setting Up a New Purge Policy
  • 5.9.2 Physically Purging Job Requests from the Database
  • 5.9.3 Viewing Purge Policies
  • 5.9.4 Updating a Purge Policy
  • 5.9.5 Deleting a Purge Policy
• 5.10 Managing Job Metadata
  • 5.10.1 Managing Job Definitions
    • 5.10.1.1 Viewing Job Definitions
    • 5.10.1.2 Creating a Job Definition
  • 5.10.2 Managing Job Sets
    • 5.10.2.1 Viewing Job Sets
    • 5.10.2.2 Creating or Editing a Job Set
    • 5.10.2.3 Deleting a Job Set
  • 5.10.3 Managing Incompatibilities
    • 5.10.3.1 Viewing Incompatibilities
    • 5.10.3.2 Creating or Editing an Incompatibility
    • 5.10.3.3 Deleting an Incompatibility
• 5.11 Managing Work Assignments and Workshifts
  • 5.11.1 Managing Work Assignments
    • 5.11.1.1 Creating or Editing a Work Assignment
    • 5.11.1.2 Deleting a Work Assignment
  • 5.11.2 Managing Workshifts
    • 5.11.2.1 Creating or Editing a Workshift
    • 5.11.2.2 Deleting a Workshift
  • 5.11.3 Managing Schedules
    • 5.11.3.1 Creating or Editing a Schedule
    • 5.11.3.2 Deleting a Schedule
• 5.12 Managing Oracle ADF Connections
• 5.13 Managing Application and Role Policies
• 5.14 Managing Oracle Enterprise Scheduler Web Services
• 5.15 Managing Logging for Oracle Enterprise Scheduler
  • 5.15.1 Finding Log Information for a Job Request
  • 5.15.2 Viewing Job Request Logs
  • 5.15.3 Viewing Log Messages for Scheduled Job Requests
  • 5.15.4 Setting Oracle Enterprise Scheduler Log Levels
  • 5.15.5 Tracing Oracle Enterprise Scheduler Jobs
  • 5.15.6 Saving Job Request Logs

6 Managing Report Delivery Servers

• 6.1 Introduction to Managing Report Delivery Servers
• 6.2 Navigating to the Oracle BI Publisher Administration Page
• 6.3 Configuring Report Delivery Servers
• 6.4 Understanding the Report and Delivery Processors
• 6.5 Managing Report Processing and Delivery Server Load
• 6.6 Scaling Out Report Processors
• 6.7 Diagnosing Report Processing Issues
  • 6.7.1 Using the Scheduler Diagnostics Page
  • 6.7.2 Using Oracle Fusion Middleware Control
• 6.8 Configuring System Properties for Reporting

7 Managing Search with Oracle Enterprise Crawl and Search Framework

• 7.1 Introduction to Oracle Fusion Applications Search
  • 7.1.1 Oracle Fusion Applications Search Use Case Example
  • 7.1.2 Oracle Fusion Applications Search UI
  • 7.1.3 Oracle Enterprise Crawl and Search Framework
    • 7.1.3.1 ECSF Management Features
    • 7.1.3.2 Key ECSF Features
    • 7.1.3.3 ECSF Process Flow
  • 7.1.4 Item Business Object and Data Level Security
• 7.2 Validating the Environment for ECSF
• 7.3 Getting Started with Managing ECSF with Fusion Applications Control
  • 7.3.1 Navigating to the ECSF Administration Pages
  • 7.3.2 Understanding the Enterprise Crawl and Search Framework Configuration Settings Page
• 7.4 Administering Search
  • 7.4.1 Making Seeded Searchable Objects Available for Search
  • 7.4.2 Managing Index Schedules
    • 7.4.2.1 Creating the Index Schedules
    • 7.4.2.2 Associating the Searchable Objects with Index Schedules
    • 7.4.2.3 Deploying the Index Schedules
    • 7.4.2.4 Starting the Index Schedules
    • 7.4.2.5 Stopping Index Schedules
    • 7.4.2.6 Disassociating Searchable Objects from Index Schedules
    • 7.4.2.7 Starting Full Indexing
    • 7.4.2.8 Undeploying Index Schedules
    • 7.4.2.9 Deleting Index Schedules
  • 7.4.3 Changing the Association of Searchable Objects with Search Categories
  • 7.4.4 Renaming Search Categories
  • 7.4.5 Deleting Search Categories
  • 7.4.6 Making External Search Categories Available for Federated Search
  • 7.4.7 Deleting External Search Categories
  • 7.4.8 Modifying the Display Name of Deployed Searchable Objects
  • 7.4.9 Undeploying Searchable Objects
  • 7.4.10 Unregistering Searchable Objects from the Oracle Fusion Applications Database
  • 7.4.11 Modifying Search Application Service Component Instance Parameters
• 7.5 Performing Advanced Administration Tasks
  • 7.5.1 Modifying the Title, Body, Keyword, and Action Title of Searchable Objects
  • 7.5.2 Making New Searchable Objects Available for Search
  • 7.5.3 Defining Search Engine Instances
    • 7.5.3.1 Creating Search Engine Instances
    • 7.5.3.2 Configuring Search Engine Instance Parameters
    • 7.5.3.3 Modifying Search Engine Instances
    • 7.5.3.4 Modifying Search Engine Instance Parameters
    • 7.5.3.5 Deleting Search Engine Instances
  • 7.5.4 Enabling Search on External Data Sources
  • 7.5.5 Adding Product Families for Federated Search

8 Managing Oracle WebLogic Communication Services for Click-to-Dial Functionality

• 8.1 Introduction to Third Party Call Web Service
• 8.2 Modifying Third Party Call Web Service Default Settings Using the System MBean Browser
• 8.3 Call Routing Through a Session Border Controller
  • 8.3.1 Setting Up an Outbound Proxy Server
  • 8.3.2 Configuring the PreLoadedRouteUri Attribute

Part III Monitoring

9 Monitoring Oracle Fusion Applications

• 9.1 Introduction to Monitoring Oracle Fusion Applications
• 9.2 The Oracle Fusion Applications Product Family Home Page and Sections
  • 9.2.1 Applications and Infrastructure Section
  • 9.2.2 Key Performance Indicators Section
  • 9.2.3 Topology Section
  • 9.2.4 Oracle Enterprise Scheduler Sections
• 9.3 The Oracle Fusion Applications Product Home Page and Sections
  • 9.3.1 Fusion Applications Section
  • 9.3.2 Servers Section
• 9.4 Monitoring Product Families and Products
• 9.5 Monitoring the Detailed Status of Oracle Fusion Applications
• 9.6 Monitoring Business Performance Metrics for a Product Family
• 9.7 Monitoring Business Performance Metrics for a Product

10 Monitoring the Oracle Fusion Applications Middle Tier

• 10.1 Introduction to Monitoring the Middle Tier
• 10.2 Monitoring and Viewing Performance Status of Oracle Fusion Middleware with Fusion Applications Control
  • 10.2.1 Verifying the General Status of Oracle Fusion Middleware Components
  • 10.2.2 Viewing the Detailed Status of Oracle Fusion Middleware Components
  • 10.2.3 Viewing the Routing Topology
  • 10.2.4 Viewing the Performance of an Oracle WebLogic Server
  • 10.2.5 Monitoring the System Performance of Oracle Fusion Applications Deployed to a Cluster
    • 10.2.5.1 Monitoring the Performance of Oracle Fusion Applications Cluster Applications
    • 10.2.5.2 Monitoring the Performance of Oracle Fusion Application Instances
• 10.3 Monitoring System Performance Metrics for a Product Family or a Product with Fusion Applications Control
• 10.4 Monitoring Performance for Key Oracle Fusion Middleware Components with Fusion Applications Control
  • 10.4.1 Monitoring Oracle Enterprise Crawl and Search Framework
  • 10.4.2 Monitoring the Performance of a Single Oracle Enterprise Scheduler Instance
    • 10.4.2.1 Viewing a Summary of Oracle Enterprise Scheduler Activity
    • 10.4.2.2 Viewing Current Oracle Enterprise Scheduler Activity
    • 10.4.2.3 Viewing Historical Oracle Enterprise Scheduler Reports
    • 10.4.2.4 Viewing Oracle Enterprise Scheduler Metrics
    • 10.4.2.5 Managing Chart Sets
    • 10.4.2.6 Selecting the Performance Time Period
  • 10.4.3 Monitoring Oracle Identity Manager Performance Metrics
  • 10.4.4 Locating Key Performance Metrics for Specific Components
    • 10.4.4.1 Monitoring Key Performance Metrics for Oracle WebLogic Server
    • 10.4.4.2 Monitoring Key Performance Metrics for Oracle SOA Suite
    • 10.4.4.3 Monitoring Key Performance Metrics for Oracle Enterprise Scheduler
• 10.5 Performing Proactive Performance Monitoring with Grid Control
  • 10.5.1 Monitoring Middle Tier Targets
  • 10.5.2 Creating Monitoring Templates
  • 10.5.3 Creating Blackouts
  • 10.5.4 Setting Up Notifications
• 10.6 Tuning Middle Tiers for Oracle Fusion Applications

11 Diagnosing the Oracle Fusion Applications Middle Tier Performance

• 11.1 Introduction to Java Diagnostics in the Middle Tier
• 11.2 Viewing JVM Diagnostics Summary Information
• 11.3 Finding the Top Java Methods
• 11.4 Finding the Top SQL Queries
• 11.5 Analyzing Stuck Threads
• 11.6 Drilling Down from JVM Diagnostics to SQL Instances
• 11.7 Analyzing Potential Memory Leaks

12 Monitoring and Tuning Oracle Database for Oracle Fusion Applications

• 12.1 Monitoring Oracle Database
  • 12.1.1 Database Statistics
  • 12.1.2 Monitoring Database Alerts
    • 12.1.2.1 Configuring Database Alerts
    • 12.1.2.2 Responding to Database Alerts
  • 12.1.3 Monitoring User and Session Activity
  • 12.1.4 Monitoring the Database Instance
  • 12.1.5 Monitoring the Host System
• 12.2 Tuning Oracle Database
  • 12.2.1 Creating a Baseline of the Database
  • 12.2.2 Diagnosing and Tuning Database Performance Problems Using ADDM
  • 12.2.3 Diagnosing and Tuning Database Performance Problems Reactively
    • 12.2.3.1 Comparing Database Performance Over Time Using AWR Reports
    • 12.2.3.2 Identifying Transient Performance Problems Using ASH Reports
    • 12.2.3.3 Identifying Wait Time Using Wait Events
  • 12.2.4 Tuning SQL Statements
    • 12.2.4.1 Collecting Optimizer Statistics
    • 12.2.4.2 SQL Tuning Sets
    • 12.2.4.3 SQL Profiles
    • 12.2.4.4 Using SQL Tuning Advisor
    • 12.2.4.5 Using SQL Access Advisor
    • 12.2.4.6 Using SQL Tracing
• 12.3 Testing Oracle Database Changes
  • 12.3.1 Testing SQL Changes
  • 12.3.2 Testing Database Changes

13 Managing Oracle Fusion Applications Log Files and Diagnostic Tests

• 13.1 Introduction to Incidents, Log File Management, QuickTrace, and Diagnostic Tests
• 13.2 Relationships Between Log Files and Diagnostic Tests
• 13.3 Standard Log File Administration Tasks and Tools
• 13.4 Log Files and Settings
• 13.5 Log Message Structure
  • 13.5.1 Log Message Attributes Supplied by the Oracle Fusion Middleware and Oracle Database Layers
  • 13.5.2 Log Message Attributes Supplied by Logging APIs for Oracle Fusion Applications
  • 13.5.3 Log Message Attributes Supplied by the Application Session
  • 13.5.4 Log Message Attributes Supplied by Oracle Enterprise Scheduler Job Requests
  • 13.5.5 Log Message Attributes Supplied by SOA
• 13.6 Viewing and Searching Log Files During Normal Operation
  • 13.6.1 Viewing Logs from Fusion Applications Control
  • 13.6.2 Searching for Specific Information in Log Files
  • 13.6.3 Typical Log File Locations
  • 13.6.4 Location of Logged Information When Using Multiple Managed Servers
• 13.7 Configuring Settings for Log Files During Normal Operation
  • 13.7.1 Default System Log Settings
  • 13.7.2 When Changes to Log File Configuration Settings Take Effect
  • 13.7.3 Standard Logging Levels
  • 13.7.4 Managing Log File Size and Disk Space Usage
    • 13.7.4.1 Managing Rotating Log File Space Usage for Java and SOA Applications
    • 13.7.4.2 Managing Rotating Log File Space Usage for PL/SQL Applications
    • 13.7.4.3 Managing Log File Space Usage for C Applications
  • 13.7.5 Using Profile Options to Configure Standard Log Settings
  • 13.7.6 Using Additional Settings to Configure Logs for Selected Components
    • 13.7.6.1 Configuring Additional Log Settings for Oracle Fusion Incentive Compensation Batch Jobs
    • 13.7.6.2 Configuring Additional Log Settings for Oracle Fusion General Ledger
    • 13.7.6.3 Configuring Additional Log Settings for Oracle Fusion Receivables AutoInvoice
  • 13.7.7 Configuring Access to Logs for Oracle Enterprise Manager Fusion Applications Control
• 13.8 Standard Diagnostic Testing Administration Tasks and Tools
• 13.9 Configuring the Diagnostic Testing Framework for Normal Operation
  • 13.9.1 Controlling Access to Diagnostic Testing Functionality
  • 13.9.2 Navigating to the Diagnostic Dashboard
• 13.10 Using Diagnostic Tests to Monitor Normal System Health
  • 13.10.1 Running Diagnostic Tests
    • 13.10.1.1 Using the Diagnostic Dashboard to Run Diagnostic Tests
    • 13.10.1.2 Using the diagctl Command Line Interface to Run Diagnostic Tests
  • 13.10.2 Searching for Diagnostic Tests by Name or by Categorization Tag
  • 13.10.3 Checking Diagnostic Test Availability
  • 13.10.4 Providing Input Parameters for Diagnostic Tests
  • 13.10.5 Running Diagnostic Tests Immediately
  • 13.10.6 Scheduling Diagnostic Tests to Run Later
  • 13.10.7 Checking the Status of a Diagnostic Test
    • 13.10.7.1 Using the Diagnostic Dashboard to Check the Status of a Diagnostic Test
    • 13.10.7.2 Using the diagctl Command Line Interface to Check the Status of a Diagnostic Test
  • 13.10.8 Canceling Diagnostic Test Runs
  • 13.10.9 Viewing the Results of Diagnostic Tests
    • 13.10.9.1 Using the Diagnostic Dashboard to View the Results of Diagnostic Tests
    • 13.10.9.2 Using the diagctl Command Line Interface to View the Results of Diagnostic Tests
  • 13.10.10 Identifying Diagnostic Test Launch Methods from Test Run Names
  • 13.10.11 Purging the Results of Selected Diagnostic Test Runs

Part IV Advanced Administration

14 Backing Up and Recovering Oracle Fusion Applications

• 14.1 Introduction to Backup and Recovery
• 14.2 Overview of Backing Up Your Environment
  • 14.2.1 Tools to Use to Back Up Your Environment
  • 14.2.2 Modes of Backup
  • 14.2.3 Types of Backups
  • 14.2.4 Recommended Backup Strategy
• 14.3 Overview of Recovering Your Environment
  • 14.3.1 Tools to Use to Recover Your Environment
  • 14.3.2 Types of Recovery
  • 14.3.3 Recommended Recovery Strategies
• 14.4 Backup and Recovery Recommendations for Oracle Fusion Applications
  • 14.4.1 Backup and Recovery Recommendations for Oracle Fusion Customer Relationship Management
  • 14.4.2 Backup and Recovery Recommendations for Oracle Fusion Financials
  • 14.4.3 Backup and Recovery Recommendations for Oracle Fusion Human Capital Management
  • 14.4.4 Backup and Recovery Recommendations for Oracle Fusion Supply Chain Management
  • 14.4.5 Backup and Recovery Recommendations for Oracle Fusion Project
  • 14.4.6 Backup and Recovery Recommendations for Oracle Fusion Procurement
  • 14.4.7 Backup and Recovery Recommendations for Oracle Fusion Incentive Compensation
  • 14.4.8 Backup and Recovery Recommendations for Oracle Fusion Applications Technology
  • 14.4.9 Backup and Recovery Recommendations for Oracle Fusion Setup
  • 14.4.10 Backup and Recovery Recommendations for Oracle Enterprise Scheduler
  • 14.4.11 Backup and Recovery Recommendations for Oracle Enterprise Crawl and Search Framework
  • 14.4.12 Backup and Recovery Recommendations for Oracle Authorization Policy Manager
  • 14.4.13 Backup and Recovery Recommendations for Java Servers for Oracle E-Mail and Web Marketing
• 14.5 Performing a Backup
  • 14.5.1 Performing a Full Offline Backup
  • 14.5.2 Performing an Online Backup of Configuration Files
• 14.6 Creating a Record of Your Oracle Fusion Applications Configuration
• 14.7 Recovering After Data Loss, Corruption, or Media Failure
  • 14.7.1 Recovering the Applications Base Directory
  • 14.7.2 Recovering a Middleware Home
  • 14.7.3 Recovering an Oracle WebLogic Server Domain
  • 14.7.4 Recovering an Oracle Home
  • 14.7.5 Recovering an Oracle Instance Home
    • 14.7.5.1 Recovering After Oracle Instance Home Deleted from File System
    • 14.7.5.2 Recovering After Oracle Instance Home Deregistered
  • 14.7.6 Recovering the Administration Server Configuration
  • 14.7.7 Recovering a Managed Server
  • 14.7.8 Recovering the Databases
  • 14.7.9 Reconciling the Data
    • 14.7.9.1 Recovering the Oracle Identity Manager Database and Reconciling It with the LDAP Database
    • 14.7.9.2 Recovering the Oracle Fusion Applications Database and Reconciling It with the LDAP Database
    • 14.7.9.3 Recovering the LDAP Database Using Multimaster Replication
  • 14.7.10 Recovering Oracle Fusion Applications
    • 14.7.10.1 Recovering Oracle Fusion Customer Relationship Management
    • 14.7.10.2 Recovering Oracle Fusion Procurement
  • 14.7.11 Recovering Components Related to Oracle Fusion Applications
    • 14.7.11.1 Recovering Oracle HTTP Server
    • 14.7.11.2 Recovering Oracle Enterprise Scheduler
    • 14.7.11.3 Recovering Oracle Enterprise Crawl and Search Framework
    • 14.7.11.4 Recovering Oracle Authorization Policy Manager
    • 14.7.11.5 Recovering Oracle E-Mail and Web Marketing
• 14.8 Recovering After Loss of Host
  • 14.8.1 Recovering the Applications Base Directory After Loss of Host
  • 14.8.2 Recovering After Loss of Administration Server Host
    • 14.8.2.1 Recovering the Administration Server to the Same Host
    • 14.8.2.2 Recovering the Administration Server to a Different Host
  • 14.8.3 Recovering After Loss of Managed Server Host
    • 14.8.3.1 Recovering a Managed Server to the Same Host
    • 14.8.3.2 Recovering a Managed Server to a Different Host
  • 14.8.4 Recovering the Databases After Loss of Host
  • 14.8.5 Additional Actions for Recovering Entities After Loss of Host
    • 14.8.5.1 Changing the Host Name in the targets.xml File for Fusion Middleware Control
    • 14.8.5.2 Modifying the FusionVirtualHost_x.conf File
    • 14.8.5.3 Creating a New Machine for the New Host Name
    • 14.8.5.4 Updating Oracle Inventory
  • 14.8.6 Recovering Oracle Fusion Applications After Loss of Host
    • 14.8.6.1 Recovering Oracle Fusion Supply Chain Management After Loss of Host
    • 14.8.6.2 Recovering Oracle Fusion Procurement After Loss of Host
  • 14.8.7 Recovering Components Related to Oracle Fusion Applications
    • 14.8.7.1 Recovering Oracle HTTP Server After Loss of Host
    • 14.8.7.2 Recovering Oracle Enterprise Scheduler After Loss of Host
    • 14.8.7.3 Recovering Oracle Enterprise Crawl and Search Framework After Loss of Host
    • 14.8.7.4 Recovering Oracle Authorization Policy Manager After Loss of Host
    • 14.8.7.5 Recovering Oracle E-Mail and Web Marketing After Loss of Host
    • 14.8.7.6 Recovering Oracle Essbase In Clustered Environment After Loss of Host
• 14.9 A Case Study: Recovering Oracle Fusion Customer Relationship Management
  • 14.9.1 The Recovery Case Study Scenario
  • 14.9.2 Recovering the Middleware Home Containing Java EE Components
  • 14.9.3 Recovering the Web Tier Middleware Home
  • 14.9.4 Recovering the Oracle Fusion Customer Relationship Management Domain
  • 14.9.5 Recovering Servers When the Installation Directory Is Shared Between Hosts
  • 14.9.6 Recovering Servers When the Managed Server Configuration Is Local
  • 14.9.7 Recovering an Oracle Instance in an Oracle Fusion Customer Relationship Management Installation
  • 14.9.8 Recovering an Oracle Fusion Customer Relationship Management Cluster
  • 14.9.9 Recovering Databases for Oracle Fusion Customer Relationship Management

15 Configuring High Availability and Scaling Out Oracle Fusion Applications

• 15.1 Introduction to Oracle Fusion Applications High Availability Architecture
• 15.2 Oracle WebLogic Cluster Configuration for Oracle Fusion Applications
• 15.3 Oracle Fusion Applications High Availability
  • 15.3.1 Oracle Fusion Applications Single Instance Architecture
    • 15.3.1.1 Oracle Fusion Applications External Dependencies
    • 15.3.1.2 Oracle Fusion Applications Run-Time Processes
    • 15.3.1.3 Oracle Fusion Applications Request Flow
    • 15.3.1.4 Oracle Fusion Applications Configuration Artifacts
    • 15.3.1.5 Oracle Fusion Applications Deployment Artifacts
    • 15.3.1.6 Oracle Fusion Applications Log File Location
  • 15.3.2 Oracle Fusion Applications High Availability Architecture and Failover Considerations
    • 15.3.2.1 Starting and Stopping the Oracle Fusion Applications Cluster
    • 15.3.2.2 Oracle Fusion Applications Cluster-Wide Configuration Changes
    • 15.3.2.3 Oracle Fusion Applications Failures and Expected Behaviors
• 15.4 Oracle RAC Database Configuration for Oracle Fusion Applications Repositories
  • 15.4.1 Oracle Real Application Clusters
  • 15.4.2 Providing High Availability for Oracle Fusion Applications Repositories
    • 15.4.2.1 Preparing the System to Use Oracle RAC
    • 15.4.2.2 Providing High Availability Through Multi Data Sources
    • 15.4.2.3 Failover Processing and Recovery for Oracle RAC Node or Instance Failures
    • 15.4.2.4 Load Balancing Across Oracle RAC Nodes
    • 15.4.2.5 Retry Logic to Protect Read-Only Operations
  • 15.4.3 Best Practices for Deploying JDBC Multi Data Sources on Servers and Clusters
• 15.5 Scaling Out Oracle Fusion Applications
  • 15.5.1 Scaling Up the Topology (Adding Managed Servers to Existing Machines)
    • 15.5.1.1 Testing the Routing from Oracle HTTP Server to the New Managed Server
  • 15.5.2 Scaling Out the Topology (Adding Managed Servers to New Machines)
    • 15.5.2.1 Testing the Routing from Oracle HTTP Server to the New Managed Server
  • 15.5.3 Scaling Out Oracle RAC Databases
    • 15.5.3.1 Cloning Oracle RAC Nodes to Scale Out Oracle Fusion Applications
    • 15.5.3.2 Configuring the Multi Data Source to Include New Oracle RAC Nodes

16 Moving Components for Oracle Fusion Applications Across Environments

• 16.1 Introduction to Moving Oracle Fusion Applications

Part V Troubleshooting

17 Troubleshooting Oracle Fusion Applications Using Incidents, Logs, QuickTrace, and Diagnostic Tests

• 17.1 Introduction to Troubleshooting Using Incidents, Logs, QuickTrace, and Diagnostic Tests
  • 17.1.1 Relationships Between Incidents, QuickTrace Dumps, Log Files, and Diagnostic Tests
  • 17.1.2 Introduction to the Oracle Fusion Middleware Diagnostic Framework
  • 17.1.3 Standard Incident Administration Tasks and Tools
• 17.2 Configuring Log, QuickTrace, and Incident Settings for Troubleshooting
  • 17.2.1 Assisting Users in Gathering Data Using Troubleshooting Options
  • 17.2.2 Configuring the Oracle Fusion Middleware Diagnostic Framework
  • 17.2.3 Precedence and Log Settings for Troubleshooting
  • 17.2.4 Default System Settings for Incident Creation and QuickTrace
  • 17.2.5 Adjusting Incident Settings for Troubleshooting
  • 17.2.6 When Changes to Incident Configuration Settings Take Effect
  • 17.2.7 Adjusting QuickTrace Configuration Settings for Troubleshooting
  • 17.2.8 Adjusting Standard Log Levels for Troubleshooting
  • 17.2.9 Adjusting Log Settings for Oracle Fusion Incentive Compensation Batch Jobs for Troubleshooting
  • 17.2.10 Adjusting Oracle Fusion General Ledger Log Settings for Troubleshooting
  • 17.2.11 Adjusting Oracle Fusion Receivables AutoInvoice Log Settings for Troubleshooting
  • 17.2.12 Disabling Logging of a Particular Message
  • 17.2.13 Logging More Detailed Information for a Particular Code Module
  • 17.2.14 Configuring and Using Profile Options for Troubleshooting
• 17.3 Configuring the Diagnostic Testing Framework for Troubleshooting
• 17.4 Investigating, Reporting, and Solving a Problem
  • 17.4.1 Process for Investigating, Reporting, and Solving a Problem
  • 17.4.2 Viewing Problems and Incidents
  • 17.4.3 Recovering from Incidents Generated During SOA Operations
  • 17.4.4 Creating and Packaging Incidents Manually
  • 17.4.5 Working with Automatically Created QuickTrace Dumps
    • 17.4.5.1 Viewing Automatically Created QuickTrace Dump Files Using Oracle Weblogic Scripting Tool
    • 17.4.5.2 Viewing Automatically Created QuickTrace Dump Files Using the Automatic Diagnostic Repository Command Interpreter (adrci)
  • 17.4.6 Working with Manually Created QuickTrace Dumps
  • 17.4.7 Working with Other Diagnostic Dumps
• 17.5 Troubleshooting Using Log Settings
  • 17.5.1 Troubleshooting Using Standard Log Files
  • 17.5.2 Viewing Special Log Output for Oracle Fusion Incentive Compensation
  • 17.5.3 Correlating Log Messages Across Log Files and Components
    • 17.5.3.1 Values for Correlating Log Messages
    • 17.5.3.2 Correlating Log Messages for Oracle Enterprise Scheduler Jobs
    • 17.5.3.3 Correlating Log Messages for SOA Services and BPEL Processes
    • 17.5.3.4 Correlating Log Messages for Other Process Types
  • 17.5.4 Downloading Log Files
• 17.6 Troubleshooting Using the Diagnostic Testing Framework
  • 17.6.1 Working with Automatically Launched Diagnostic Tests
  • 17.6.2 Registering Diagnostic Tests
  • 17.6.3 Sending Diagnostic Test Results to Oracle Support
  • 17.6.4 Purging the Results of Selected Diagnostic Test Runs

18 Troubleshooting Oracle Business Intelligence

• 18.1 Introduction to Troubleshooting Oracle Business Intelligence
• 18.2 Getting Started with Troubleshooting
• 18.3 Problems and Solutions for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher
  • 18.3.1 Oracle BI Presentation Services Fails to Start
  • 18.3.2 The BI Server is Not Running
  • 18.3.3 Cannot Log Into Oracle Business Intelligence as a User With the BISystem Role
  • 18.3.4 The "My Account" Link Does Not Display in Presentation Services
  • 18.3.5 Oracle BI Publisher Reports Are Missing from the Presentation Services Shared Folders
  • 18.3.6 Oracle BI Publisher Reports Are Missing from the Oracle BI Publisher Server Shared Folders
• 18.4 Diagnosing Oracle Transactional Business Intelligence Query Problems
  • 18.4.1 Enabling the NQQuery.log File
  • 18.4.2 Presentation Services Request Query
  • 18.4.3 Query Trace
  • 18.4.4 Physical Query
  • 18.4.5 Using AdminServer-diagnostic.log File to Troubleshoot Oracle WebLogic Server
  • 18.4.6 Using View Data to Check the Datasource Connectivity
• 18.5 Problems and Solutions for Oracle Enterprise Performance Management
  • 18.5.1 Foundation Services
    • 18.5.1.1 Getting Started with Logging Basics for Foundation Services
    • 18.5.1.2 Web Traffic Snooping
    • 18.5.1.3 EPM Registry
    • 18.5.1.4 Hyperion Security Username/Password Authentication Fails during Enterprise Scheduler Services Essbase Cube Creation in the Domain
    • 18.5.1.5 EPM Workspace
    • 18.5.1.6 Allocation Manager
    • 18.5.1.7 Smart View
  • 18.5.2 Financial Reporting
    • 18.5.2.1 Setting Up Data Sources and Debugging Setup and Connectivity Issues
    • 18.5.2.2 Issues with Workspace (Access Privileges, Preferences, Change And Manage Database Connections)
    • 18.5.2.3 Common Administrative Tasks and How to Debug Issues
  • 18.5.3 Hyperion Provider Services
    • 18.5.3.1 Provider Services Server Not Running
    • 18.5.3.2 Provider Services Version Information
    • 18.5.3.3 Maximum Numbers of Rows Exceeded in Smart View
    • 18.5.3.4 Monitoring Provider Sessions
    • 18.5.3.5 Monitoring Active-Active Essbase Clusters
    • 18.5.3.6 Enabling and Disabling Active-Active Essbase Cluster Components
  • 18.5.4 Essbase
    • 18.5.4.1 Getting Started with Logging Basics for Essbase
    • 18.5.4.2 Essbase Agent Startup Fails with Error
    • 18.5.4.3 Essbase Agent Startup Fails Due to serviceinstanceref ref="audit" Entry in jps-config-jse.xml
    • 18.5.4.4 Essbase Agent Startup Fails with an Error While Loading Shared Libraries
    • 18.5.4.5 opmnctl Commands Fail to Execute
    • 18.5.4.6 An Application Stops Responding
    • 18.5.4.7 An Essbase Application Will Not Start
    • 18.5.4.8 ASO Database Corruption Error
    • 18.5.4.9 Essbase Login Credentials Are Unknown When Essbase is Included In the Oracle Business Intelligence Installation
    • 18.5.4.10 Cannot Stop an Application Process
    • 18.5.4.11 Changing the Essbase Ports (High-Availability Mode)
    • 18.5.4.12 Changing the Essbase Ports (Non-High-Availability Mode)
    • 18.5.4.13 Data Load Fails with the "Load Buffer Does Not Exist" Error
    • 18.5.4.14 Data Load Fails With Resource Usage Error
    • 18.5.4.15 Essbase Fails to Start in Cluster Mode
    • 18.5.4.16 Essbase Login Failed Due to Invalid Credentials
    • 18.5.4.17 Failed to Open a File on UNIX
    • 18.5.4.18 GL Writeback Fails with "Accounting Date Conversion" Error
    • 18.5.4.19 GL Writeback Fails With "Group ID Node" Error
    • 18.5.4.20 GL Writeback Fails With "Not a Valid GL Application" Error
    • 18.5.4.21 GL Writeback Fails With "SQL Database Connection" Error
    • 18.5.4.22 Network Timeout
    • 18.5.4.23 OPMN fails to start Essbase in High-Availability Mode
    • 18.5.4.24 Restructure Failure
    • 18.5.4.25 Security File is Corrupt
    • 18.5.4.26 Status of Essbase Agent Connection
    • 18.5.4.27 Unable to Write File During Data Load or Building Aggregate Views
• 18.6 Using My Oracle Support for Additional Troubleshooting Information

19 Troubleshooting Oracle Enterprise Crawl and Search Framework

• 19.1 Problems and Solutions
  • 19.1.1 Missing Parameters for Search Engine Instance
  • 19.1.2 Cannot Create Search Engine Instance
  • 19.1.3 Searchable Object Not Listed in Fusion Applications Control for ECSF
  • 19.1.4 Searchable Object Deployment Fails
  • 19.1.5 Searchable Object Undeployment Fails
  • 19.1.6 Search Category Deployment Fails
  • 19.1.7 Cannot Start, Undeploy, or Delete the Index Schedule
  • 19.1.8 Crawl Fails
  • 19.1.9 Invalid Channel Feed Type Error
  • 19.1.10 ECSF Query Error
  • 19.1.11 FND-6603 Error
• 19.2 Diagnosing Enterprise Crawl and Search Problems
  • 19.2.1 Diagnosing ECSF Command Line Administration Utility Issues
  • 19.2.2 Diagnosing Fusion Applications Control for ECSF Issues
  • 19.2.3 Diagnosing Failures During Deploy/Undeploy Operations for Search Categories
• 19.3 Using My Oracle Support for Additional Troubleshooting Information

20 Troubleshooting Oracle Enterprise Scheduler

• 20.1 Introduction to Troubleshooting Oracle Enterprise Scheduler
• 20.2 Getting Started with Troubleshooting Oracle Enterprise Scheduler Jobs
  • 20.2.1 Troubleshooting Asynchronous Scheduled Jobs
    • 20.2.1.1 Troubleshooting Asynchronous Java Jobs
    • 20.2.1.2 Troubleshooting Asynchronous PL/SQL Jobs
    • 20.2.1.3 Troubleshooting Asynchronous Oracle Business Intelligence Publisher Jobs
  • 20.2.2 Troubleshooting Process or Spawned Jobs
  • 20.2.3 Steps for Manual Recovery
    • 20.2.3.1 Handling Synchronous Java Jobs Requiring Manual Recovery
    • 20.2.3.2 Handling Stuck Asynchronous Jobs Requiring Manual Recovery
  • 20.2.4 Job Diagnostics
• 20.3 Getting Started with Troubleshooting an Oracle Enterprise Scheduler Cluster
  • 20.3.1 Finding Performance and Scalability Issues
  • 20.3.2 Using a Shared Database
  • 20.3.3 Tuning Oracle Enterprise Scheduler System Performance
    • 20.3.3.1 Tuning Clusters
    • 20.3.3.2 Processor Bindings
    • 20.3.3.3 Using Job Incompatibility to Manage Performance
    • 20.3.3.4 Tuning Oracle Enterprise Scheduler for Optimal Performance
    • 20.3.3.5 Tuning Dead Database Connections
• 20.4 Problems and Solutions
  • 20.4.1 Job Remains in WAIT State
  • 20.4.2 Synchronous Job Continues in RUNNING State for Too Long
  • 20.4.3 Asynchronous Jobs Remain in RUNNING State and Do Not Complete
  • 20.4.4 Asynchronous Java SOA Job Remains In RUNNING State
  • 20.4.5 Asynchronous Java Oracle ADF Business Components Job Remains In RUNNING State
  • 20.4.6 Asynchronous PL/SQL Job Remains in RUNNING State
  • 20.4.7 BI Publisher Job Remains In RUNNING State
  • 20.4.8 BI Publisher Job States Mismatch with Oracle Enterprise Scheduler States
  • 20.4.9 Job Does Not Execute at Scheduled Time
  • 20.4.10 Job Never Execute and Go into ERROR State Immediately
  • 20.4.11 Asynchronous Java Job Requires Manual-Error Recovery
  • 20.4.12 Spawned (Process Type) Job Requires Manual Error Recovery
  • 20.4.13 Job Remains in CANCELLING State
  • 20.4.14 Job Completes, but Goes into a WARNING state
  • 20.4.15 Performance and Scalability Goes Down When Two Very Database Intensive Jobs Run at the Same Time
  • 20.4.16 Newly Added Server Is Not Being Utilized or Running Inappropriate Jobs
  • 20.4.17 Oracle Enterprise Scheduler Runtime System Is Throwing Errors
  • 20.4.18 Metadata Access Denied Error When Accessing Job Metadata
  • 20.4.19 Oracle Enterprise Scheduler Is Running Out Of Database Connections
  • 20.4.20 Insufficient Privilege Error on Request Error
  • 20.4.21 Empty Process List in Schedule New Process Dialog
  • 20.4.22 Slow Display of Job Definition List of Values in Schedule New Process Dialog
  • 20.4.23 Job Queue Full Due to a Hanging Job
• 20.5 Using My Oracle Support for Additional Troubleshooting Information

21 Troubleshooting Oracle SOA Suite

• 21.1 Introduction to Troubleshooting Oracle SOA Suite
• 21.2 Getting Started with Troubleshooting and Logging Basics for Oracle SOA Suite
• 21.3 Runtime Diagnostics
  • 21.3.1 Correlating Application Issues to the SOA Composite IDs
  • 21.3.2 Business Event Subscriptions Are Not Firing
  • 21.3.3 Events Are Consumed by Multiple Revisions of the Same Composites
  • 21.3.4 Rolled Back OAOO Event Delivery Messages are Displayed in the Log Files
  • 21.3.5 Application Transaction Does Not Complete and the Underlying Composite Is Stuck in a Running State
  • 21.3.6 BPEL Process Received No Response from an ADF Asynchronous Service
  • 21.3.7 Business Event Is Picked Up Twice (Or More) By SOA Server
  • 21.3.8 Long Running, Synchronous Calls To Remote Web Services Error Out or Asynchronous Transactions Return with an Error after a Long Time
  • 21.3.9 Some Messages Are Lost Between EDN and Composites or Composites Across Clusters
  • 21.3.10 Some Composites Are Being Retried Multiple Times on Failure
  • 21.3.11 Some Fusion Applications Control Features are Missing the No Recover Button or Export Composite Capability
  • 21.3.12 Automatic Recovery of BPEL Instances is Not Recovering A Specific Instance
  • 21.3.13 SOA Runtime Fails with a "Cannot read WSDL" Error
  • 21.3.14 Uploading a Composite for Oracle Support Services
  • 21.3.15 Confirming SOA Component Configuration Properties for Oracle Support Services
• 21.4 Security and Oracle WSM Policy Manager Configuration
• 21.5 Human Workflow
  • 21.5.1 Task Detail Page is Not Available
  • 21.5.2 Task Chooses an Incorrect User If a Number of Rules Are Defined or Errors with "Ruleset returned lists with different list builder"
  • 21.5.3 Document Is Stuck in Pending Approval and Logs Show Error "Unable to walk hierarchy for user user_name"
  • 21.5.4 Task History: Cannot Remove or Move a Participant After Yourself
  • 21.5.5 Hierarchy List Builders Display an Error Due to Security Configuration Issues and Logs Report Errors in Authentication or Authorization with HCM Services
  • 21.5.6 HCM Services are Timing Out or Getting Stuck
  • 21.5.7 Error/Warning Reported in Retrieving the Position for a User
  • 21.5.8 Users See No Approvals in the Inbox when Using Position Hierarchy
  • 21.5.9 Task Escalation Does Not Follow Job Level, Supervisory, or Position Hierarchies
  • 21.5.10 User Is Not Allowed to Perform an Action on a Human Workflow Task
  • 21.5.11 Email Notification Is Not Being Sent Out
  • 21.5.12 Notifications Are Sent But Are Not Actionable
  • 21.5.13 Actionable Notifications Are Sent But No Action is Taken After Responding
  • 21.5.14 After LDAP Configuration with Oracle WebLogic Server, Users Appear in the Console, But a "No Role found matching the criteria" Error Appears
  • 21.5.15 Only a Subset of Users in LDAP Can Log In to Oracle BPM Worklist
  • 21.5.16 "Unknown Macro" Exception Appears when Myrealm Is Passed as a Parameter to the Identity Context To Identity Service APIs
  • 21.5.17 Add Participant Button in Oracle BPM Worklist Is Disabled
  • 21.5.18 Task Modifications Made in a Runtime Tool Are Not Appearing for the Task
  • 21.5.19 How Can I Set Commonly Used Human Workflow Configuration Parameters?
  • 21.5.20 How Do I Set Human Workflow Configuration Parameters Not Available in the Fusion Applications Control Properties Pages?
  • 21.5.21 System MBean Browser Does Not Reflect My Changes After Editing the Human Workflow Config MBeans
  • 21.5.22 Human Workflow Services Are Not Locating Resource Bundles or Classes Located at the Workflow Customizations Class Path URL
  • 21.5.23 How Do I Manually Set the URL for Displaying Task Details for a Particular Human Workflow Task Component?
  • 21.5.24 How to Test the Health of the Installed Server
  • 21.5.25 User Authentication Error (in this example, the user is FMW_USERID and identityContext is jazn.com)
  • 21.5.26 Error During Import of Task Payload Mapped Attribute Mappings
  • 21.5.27 Error During Rule Migration
  • 21.5.28 When Defining a Rule Based on the Approval Group List Builder During Runtime, a Message Says the Group Does Not Exist
• 21.6 Patching and Deployment
• 21.7 Performance
  • 21.7.1 SOA Transactions are Failing and Logs Indicate the SOA Database is Running Out of Space
  • 21.7.2 Slow Application Performance Such as Longer Time to Serve Pages or Finish Transactions
  • 21.7.3 Slow Fusion Applications Control Performance
• 21.8 Maintenance
  • 21.8.1 JVM is Suspended If Any In-use Log Directories are Deleted
  • 21.8.2 Server Start Script Does Not Work for Scale-Out (Postprovisioning) Servers
  • 21.8.3 SOA Server Does Not Start
  • 21.8.4 SOA Server Is Not Responding To Administrative Commands
  • 21.8.5 Undeploying a Composite Left in an Inconsistent State Due to a Failed Patch
  • 21.8.6 Increased Load Observed on RAC Instances when Using Multiple Oracle RAC Servers
  • 21.8.7 List of SOA Composite State Values
  • 21.8.8 Log Files Have Been Deleted or Are Missing
• 21.9 Custom Development (Extensibility)
  • 21.9.1 Unable to Use Layered Customization on Specific Artifacts
  • 21.9.2 New or Deleted Artifacts Do Not Appear as a Layered Customization
  • 21.9.3 Warnings Regarding xml:id when Building or Deploying a Customized Composite
  • 21.9.4 Distributed Queue Topic Messages Are Retrieved Multiple Times by Subscribers
  • 21.9.5 Internal Key is Displayed Instead of a Translated String
  • 21.9.6 BPEL Activity Errors and the Log Shows Error "com.oracle.bpel.entity.dataprovider.EntityVarMgrException:zero Item"
  • 21.9.7 BPEL Activity Errors and Log Shows Error "XPath variable or expression <expression> is empty"
  • 21.9.8 Unavailable Composite Errors Occurring Even Though the Target Service Is Up and Running
  • 21.9.9 High-Volume Cross Reference (XREF_DATA) Table Impacts Performance and Maintenance
  • 21.9.10 Access Denied Error While Invoking an Oracle ADF BC Service from BPEL
  • 21.9.11 Clicking Manage Approvals Page Gives a "SOA server may be down" or "No data to display" Error
  • 21.9.12 Synchronous Service Invocation Errors Due to WS-Addressing
  • 21.9.13 Deploying Human Workflow Application Throws "Unable to resolve 'TaskQueryService'" Error
  • 21.9.14 "Invalid Subject" Error Thrown with Human Workflow API or Notification
  • 21.9.15 Task is Assigned to the Group/Role when It Is Expected to Go to Every User in the Group/Role Individually
  • 21.9.16 Task Completes Without Any Assignment Occurring
  • 21.9.17 Parallel Assignees Must Approve or Reject the Task Even Though the Parallel Completion Criteria is Met
  • 21.9.18 All Added Adhoc Participants Disappear After a Page Refresh
  • 21.9.19 Future Approvers Are Not Visible in the History Table
  • 21.9.20 Message Appears in the History Table about a Correlation ID Not Being Passed or Any Exception Related to the Correlation ID
  • 21.9.21 Edit Toolbar Is Disabled or Not Shown
  • 21.9.22 oracle.jrf.UnknownPlatformException Error When Customizing an Oracle Mediator
  • 21.9.23 java.lang.NullPointerException When Customizing an Oracle Mediator
  • 21.9.24 JDeveloper Compilation Error in a SOA Project with SOA MDS Service Location
• 21.10 Using My Oracle Support for Additional Troubleshooting Information

22 Troubleshooting Oracle Identity Management

• 22.1 Introduction to Troubleshooting Oracle Identity Management
• 22.2 Getting Started with Troubleshooting Oracle Identity Management
  • 22.2.1 Verifying Oracle Internet Directory Identity Stores Can Perform Look Ups
  • 22.2.2 Verifying the Security Providers in the Oracle WebLogic Server Domain
  • 22.2.3 Using Selective Tracing to Troubleshoot Inaccessible Functionality
• 22.3 Problems and Solutions
  • 22.3.1 Problems and Solutions for Missing or Incorrect Data
    • 22.3.1.1 LDAP Bulk Changes Not Reconciled in Oracle Identity Manager
    • 22.3.1.2 Data is Missing After Migrating or Patching the Policy Store
    • 22.3.1.3 Administrator Search for Database Resources Returns No Results
    • 22.3.1.4 Data is Missing or Incorrect in a Portlet
  • 22.3.2 Problems and Solutions for Accessing Functionality
    • 22.3.2.1 Inappropriate User Access After Enterprise Role Membership Removal
    • 22.3.2.2 Newly Created User Does Not Have Correct Access to Oracle Fusion Applications
    • 22.3.2.3 After Logging Out, Access to a Secured Resource is Granted Without Logging in
    • 22.3.2.4 Authenticated User Gets Unexpected Page when Accessing a Different Secured Resource
    • 22.3.2.5 Support Representative Cannot Impersonate an Oracle Fusion Applications User
    • 22.3.2.6 Unauthenticated User Gets Error Page when Accessing a Secured Resource
  • 22.3.3 Problems and Solutions for Managing Users
    • 22.3.3.1 Oracle Fusion Human Capital Management Requests to Assign Roles to Users Fail
    • 22.3.3.2 SPML Calls Initiated from an Oracle Fusion Application are Not Processed
    • 22.3.3.3 Troubleshooting Oracle Fusion Human Capital Management-Oracle Identity Manager SPML Requests
  • 22.3.4 Problems and Solutions for Managing Roles
    • 22.3.4.1 Cannot See the Function Security Policies for an External Role
    • 22.3.4.2 Cannot See the Data Security Policies for a Data Role
    • 22.3.4.3 Problems Mapping an Application Role to an External Role
    • 22.3.4.4 Cannot See Application Role Hierarchies
    • 22.3.4.5 Attempts to Add an Application Role to a Hierarchy Appear to Have No Effect
    • 22.3.4.6 Cannot Create Valid Data Roles Using Data Role Template
  • 22.3.5 Problems and Solutions for Managing Keystores and Certificates
    • 22.3.5.1 Key or Credential Store Error After an Application Invokes Web Service
    • 22.3.5.2 Trust Certificate Error After Application Invokes Web Service
  • 22.3.6 Problems and Solutions for Identity Propagation Using SAML
  • 22.3.7 Problems and Solutions for Logging in to Secured Resources
    • 22.3.7.1 Incorrect Language Appears After Logging in to a Secured Resource
    • 22.3.7.2 Login Page Unexpectedly Reappears (No Single Sign-On)
    • 22.3.7.3 Cannot Access Forgotten Password Functionality from Login Page
• 22.4 Additional Information for Troubleshooting Oracle Identity Management
• 22.5 Using My Oracle Support for Additional Troubleshooting Information

23 Troubleshooting Oracle WebCenter Portlets

• 23.1 Introduction to Troubleshooting Oracle WebCenter Portlets
• 23.2 Problems and Solutions
  • 23.2.1 Portlet Displays a Portlet Consumer Error
  • 23.2.2 Portlet Displays a Portlet Timeout
  • 23.2.3 Portlet Displays a Remote Portlet Communication Error
  • 23.2.4 Portlet Displays a Remote Portlet Error
  • 23.2.5 Portlet Displays a Server Connection Failed Dialog
• 23.3 Diagnosing Oracle WebCenter Portlet Problems
  • 23.3.1 Using Diagnostic Tools
    • 23.3.1.1 Identify the Portlet Instance
    • 23.3.1.2 Examine the Portlet Consumer Test Page
    • 23.3.1.3 Examine the Producer Test Page
  • 23.3.2 Configuring the Portlet Logging File
• 23.4 Using My Oracle Support for Additional Troubleshooting Information

24 Troubleshooting Performance, Scalability, Reliability

• 24.1 Introduction to Troubleshooting Performance, Reliability, and Scalability
• 24.2 Overall Slowness
• 24.3 Stuck Threads
• 24.4 View Detailed Timing Of a Request Using a JRockit Flight Recorder (JFR) File
• 24.5 Memory Leaks and Heap Usage Pressure
• 24.6 Connection Usage
• 24.7 Connection Leaks
• 24.8 Slow Requests Using SQL trace
• 24.9 Excessive Activation
• 24.10 Slow Oracle Enterprise Scheduler Jobs of SQL Type
• 24.11 Using My Oracle Support for Additional Troubleshooting Information

Part VI Appendixes

A High Availability for Oracle Fusion Middleware Extensions for Applications

• A.1 How Oracle Fusion Middleware Extensions Components Use Fusion Middleware Components for High Availability and Failover
  • A.1.1 MDS
  • A.1.2 ADF
  • A.1.3 WebLogic Server Failover for Session Content

B High Availability for Oracle Enterprise Scheduler

• B.1 Introduction to High Availability for Oracle Enterprise Scheduler
• B.2 Oracle Enterprise Scheduler Concepts
  • B.2.1 Oracle Enterprise Scheduler Architecture
  • B.2.2 Oracle Enterprise Scheduler Components
  • B.2.3 Oracle Enterprise Scheduler Life Cycle
  • B.2.4 Oracle Enterprise Scheduler Life Cycle Tools
• B.3 Configuring High Availability for Oracle Enterprise Scheduler
  • B.3.1 Oracle Enterprise Scheduler Configuration and Deployment Artifacts
  • B.3.2 Oracle Enterprise Scheduler Logging
  • B.3.3 Oracle Enterprise Scheduler Cluster Architecture
  • B.3.4 Failover Requirements
    • B.3.4.1 Request Processor Failover
    • B.3.4.2 External Component Failover
  • B.3.5 Scalability
  • B.3.6 Backup and Recovery
  • B.3.7 Load Balancing
• B.4 Managing an Oracle Enterprise Scheduler Cluster
  • B.4.1 Starting and Stopping the Cluster
  • B.4.2 Propagating Configuration Changes to the Cluster
  • B.4.3 Deploying Applications to the Cluster
  • B.4.4 Failures and Expected Behavior
    • B.4.4.1 Retries
    • B.4.4.2 Death Detection and Restart
    • B.4.4.3 Oracle Java Transaction API Migration and Oracle Java Message Service

C Seeded Searchable Objects, Search Categories, Index Schedules, and Facets

• C.1 Searchable Objects by Product Family
• C.2 Search Categories by Product Family
• C.3 Index Schedules by Product Family
• C.4 Facets by Product Family