../E15124-08.epub /> ../E15124-08.mobi />

Contents

List of Figures

Title and Copyright Information

Preface

1 Introduction to JD Edwards EnterpriseOne Customer Relationship Management (CRM) Support Applications

2 Understanding CRM Support Applications

3 Setting Up Case Management Fundamentals

4 Setting Up Provider Groups

5 Understanding Case Management Billing

6 Setting Up and Managing Scripts

7 Setting Up Solution Advisor

8 Entering Cases

9 Working with Escalations

10 Resolving Cases

A Delivered Workflow for JD Edwards EnterpriseOne CRM Support Applications

B JD Edwards EnterpriseOne CRM Support Applications Reports

Glossary

Index